Introducing our mobile banking app
The mobile banking app from The Co-operative Bank comes with new features to help you bank better.
The app makes it quick and easy to manage your money on-the-go.
Download our mobile banking app.
Getting started with mobile banking
To use the app, you’ll need to be registered for online banking and know your login details. If you are not already registered for online banking, you can easily register once you’ve downloaded the app.
Once you’ve downloaded the app you’ll be prompted to enter your online banking:
- Username
- Password
- 6-digit online banking security code
Next we’ll send you a verification code. You can choose for this to be sent to the mobile phone number or email address you have registered with us. You’ll then be prompted to enter the verification code. Never share this code with anyone.
Please note - the code you receive will be valid for one hour. If your code expires or you haven’t received it, you can request for us to resend it to your chosen device.
Once we’ve verified your identity we will ask you to create a 6-digit passnumber.
What you can do on the app
Our app makes managing your money easier. Check your balance, make payments and view transactions, wherever you are, whenever you want. We can now make updates and improvements to the app more often, so that you can bank the way you want to.
Download our mobile banking app.
- Log in securely with your fingerprint, Face ID (only available on iOS devices) or a passnumber
- Browse over a year's worth of transactions on your current, savings and loan accounts
- Save and pay a new payee
- View and delete your existing payees
- If you don't want to save a payee, you can make a one-off payment up to a value of £250 in a 24 hour period.
- Quickly transfer money between your Co-operative Bank accounts and make payments to your Co-operative Bank credit card without the need to set up a new payee
- Switch your statement preferences for your current and savings accounts by simply opting in or out of paperless statements
- View and cancel your Direct Debits, standing orders and future dated payments (where you have provided a reference).
- Update your contact number and email address.
- Easily change your marketing preferences and let us know how you want to be contacted - via post, email, phone or SMS
Help using the app
Changing your statement settings
Change your statement preferences by simply opting in or out of paperless statements. Paperless statements are available to view in online banking, paper statements you will receive through the post.
Making a one-off payment
You can make a one-off payment (up to a value of £250 in a 24 hour period) to somebody new. We will ask you to verify the change by using your fingerprint, passnumber or Face ID.
We are aware that some customers are experiencing issues logging into the mobile banking app. This issue is affecting both Android and iOS devices and may result in having to reset the mobile app. We apologise for any inconvenience this is causing you and we are working hard to fix the problem.
While we are fixing this problem, here is some guidance to help you get back into the mobile app.
Are you seeing any of the below error messages?
To make sure our mobile app is safe and secure, you’ll only be able to access and use our app on a device with a compatible operating system. An operating system is what your device uses to function.
Occasionally, device manufacturers find issues within their operating systems. The manufacturers release updates to fix these issues and keep your device protected against potential threats.
Fraudsters constantly look for opportunities to exploit operating system issues that allow them to access the information held on your device. Keeping your device up to date ensures that you stay protected against any operating system issues.
You’ll need a device with one of the following operating systems:
iPhone/iPad – version 8.4.1 and above (iPhone 5s (64 bit) and newer)
Android – version 5.1 and above (also called Lollipop)
For more information on how to find out what operating system you are using, and how to update your operating system, select the type of device you have and follow the instructions on screen.
If there are no updates for your device available, or you are unable to download our app after updating your operating system, you will still be able to use online banking, telephone banking or pop into one of our Co-operative Bank branches.
New updates are on their way
Learn more about what’s coming next in mobile.
What you need to know if you have previously set up balance and limit text alerts
- Balance and limit text alerts are not available to set up in our new app. You will also no longer receive alerts that you set up in a previous version of our app.
- Overdraft alerts will be unaffected; we will continue to send you a text (with the exception of those who have a Cashminder account) to notify you either before you go into or when you have entered into an unarranged overdraft.
How we keep mobile banking secure
We’re committed to making your mobile banking experience as safe and secure as possible.
- We use advanced encryption technology to stop unauthorised users from reading secure information
- We have a range of fraud detection systems and regularly monitor your accounts for suspicious activity
- Verification codes provide you with an additional layer of protection when you bank online that helps us to protect your accounts
- When paying someone new we will check that you're confident about who you are paying. We'll do this by guiding you through tailored information and providing the option to cancel it and discuss your concerns.
- Our fraud guarantee helps you recover money taken in fraudulent activity in the unlikely event you fall victim to fraud
Mobile payments
Pay on the go with Apple Pay, Google Pay and Samsung Pay, available on compatible devices. Your banking information is kept secure as it isn’t stored on your device, and it isn't shared when you pay. Paying in shops, apps, and online has never been simpler, safer or more private.
Important information about our call charges
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.
Important Documents
Terms and conditions of use for the online and mobile banking service
Download Terms and conditions of use for the online and mobile banking service PDF (63KB)I am seeing the ‘There has been an error' message
Firstly check your internet connection and shut down and re-open the app.
If this doesn’t work, you will need to reset the app. To do this:
- Select ‘Return to log in’
- Click 'I can't log in' from the login screen
- Click ‘Reset the app’ and the app will close
- Re-open the app
- Accept the terms and conditions
- Follow the instructions on screen and select 'I am registered' when prompted
You will need to know your online banking username (you can get a reminder here), password and security code. If you can’t remember your security details, you can reset them online. If you need to reset both your password AND security code, please contact us on 03457 212 212. Lines are open 8am to 8pm, 7 days a week
I am entering my correct passnumber, but still can’t login
- Select ‘OK’ to dismiss the message
- Click 'I can't log in' from the login screen
- Click reset the app and the app will close
- Re-open the app
- Accept the terms and conditions
- Follow the instructions on screen and select 'I am registered' when prompted
If you need to reset your password or security code, you can do this by selecting 'I am registered' and entering your username. Then select 'I have forgotten my password' or 'I have forgotten my security code'. You’ll need to enter a verification code we will send to you by text message or email. It's important that you never tell anyone your verification code. If you need to reset both you'll need to call us.
Contact us
If you'd like more help & information, you can:
