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Introducing our mobile banking app

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The mobile banking app from The Co-operative Bank comes with new features to help you bank better.

The app makes it quick and easy to manage your money on-the-go.

Download our mobile banking app. 

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Getting started with mobile banking

To use the app, you’ll need to be registered for online banking and know your login details. If you are not already registered for online banking, you can easily register once you’ve downloaded the app.

Once you’ve downloaded the app you’ll be prompted to enter your online banking:

  • Username
  • Password
  • 6-digit online banking security code

Next we’ll send you a verification code. You can choose for this to be sent to the mobile phone number or email address you have registered with us. You’ll then be prompted to enter the verification code. Never share this code with anyone.

Please note - the code you receive will be valid for one hour. If your code expires or you haven’t received it, you can request for us to resend it to your chosen device.

Once we’ve verified your identity we will ask you to create a 6-digit passnumber.

What you can do on the app

Our app makes managing your money easier. Check your balance, make payments and view transactions, wherever you are, whenever you want. We can now make updates and improvements to the app more often, so that you can bank the way you want to.

Download our mobile banking app.

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  • Log in securely with your fingerprint, Face ID (only available on iOS devices) or a passnumber
  • Browse over a year’s worth of transactions on your current, savings and loan accounts
  • Save and pay a new payee
  • If you don’t want to save a payee, you can make a one-off payment up to a value of £250 in a 24 hour period.
  • Quickly transfer money between your Co-operative Bank accounts and make payments to your Co-operative Bank credit card without the need to set up a new payee 
  • Switch your statement preferences for your current and savings accounts by simply opting in or out of paperless statements
  • View and cancel your Direct Debits, standing orders and future dated payments (where you have provided a reference).
  • Update your contact number and email address.
  • Easily change your marketing preferences and let us know how you want to be contacted - via post, email, phone or SMS

Need help setting up your app

Resetting your online banking login details

Already registered for online banking, but forgotten your details?

Get a username reminder

Reset your security details

Registering for online banking in the app

To start using the app, you need to be registered for online banking.

Help using the app

Changing your statement settings

Change your statement preferences by simply opting in or out of paperless statements. Paperless statements are available to view in online banking, paper statements you will receive through the post.

Making a one-off payment

You can make a one-off payment (up to a value of £250 in a 24 hour period) to somebody new without needing to use your card reader.

We are aware that some customers are experiencing issues logging into the mobile banking app. This issue is affecting both Android and iOS devices and may result in having to re-register for the mobile app. We apologise for any inconvenience this is causing you and we are working hard to fix the problem.

While we are fixing this problem, here is some guidance to help you get back into the mobile app.

Seen the 'Sorry there's been an error' message?

If you see a message which says 'sorry there's been an error' message when attempting to log in, you may need to re-register for the mobile app on your device after following the below steps.

  1. Check to see whether you have the app running in the background. If you do, close the app completely then re-launch.
  2. Try and log in to the app again.
  3. If you keep seeing this message check you have a stable internet connection.
  4. If the problem persists you will have to re-register. This can be done by selecting 'Forgotten passnumber?' from the login page. You will need to know your online banking username, password and security code. If you can't remember your security details, you can reset them using a card reader.

Other checks you can do if you are experiencing issues with the mobile app

  • If you are on an iOS device and see a white screen, or are on an Android and see 'web page unavailable' please check that you have internet connectivity by accessing another trusted app or web page such as Google or BBC News.
  • If you have a new device then you will need to re-register for the app. Even if you have restored data from your previous device and the app is installed. On launching the app you will be taken to the login screen; however you will need to re-register by selecting 'Forgotten passnumber?'
  • If you have deleted and reinstalled the app then you will need to re-register.
  • Android only - If you are confident you are inputting the right passnumber but see an error message 'Please try again. After 5 unsuccessful attempts, your access to mobile banking will be frozen for 1 minute', you will need to re-register and attempt to log back in. If this doesn’t resolve the problem, it may be an issue with the handset and you will need to contact your mobile phone manufacturer to discuss how they can support you in resolving the problem.

To make sure our mobile app is safe and secure, you’ll only be able to access and use our app on a device with a compatible operating system. An operating system is what your device uses to function.

Occasionally, device manufacturers find issues within their operating systems. The manufacturers release updates to fix these issues and keep your device protected against potential threats.

Fraudsters constantly look for opportunities to exploit operating system issues that allow them to access the information held on your device. Keeping your device up to date ensures that you stay protected against any operating system issues.

You’ll need a device with one of the following operating systems:

iPhone/iPad – version 8.4.1 and above (iPhone 5s (64 bit) and newer)

Android – version 5.1 and above (also called Lollipop)

For more information on how to find out what operating system you are using, and how to update your operating system, select the type of device you have and follow the instructions on screen.

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iPhone

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Android

If there are no updates for your device available, or you are unable to download our app after updating your operating system, you will still be able to use online banking, telephone banking or pop into one of our Co-operative Bank branches.

If you would like to change your mobile passnumber, you will need to re-register your device.

To do this:

  • Click 'Forgotten passnumber' from the login screen
  • Click re-set the app and the app will close
  • Re-open the app
  • Accept the terms and conditions
  • Follow the instructions on screen

The app is available on both iPhone and iPad.

When searching for The Co-operative Bank app on an iPad, the device will search the app store for iPad only apps by default. Your search can be modified using the filters, where you can change the iPad only criteria to iPhone only. You can then find the app and download it to your iPad, where it will function as normal.

If you have lost your phone, contact your mobile network provider immediately so they can disable your phone. Nobody will be able to login to your mobile banking app without your passnumber, fingerprint or Face ID.

Find out more about how to protect your data if you have had your Apple or Android device stolen.

If you change your phone, you will need to re-download the app from your app store and follow the instructions on the screen.

New updates are on their way

We are continuously making improvements to our app, based upon your feedback, so that you can bank the way you want to.

Learn more about what’s coming next in mobile.

What you need to know if you have previously set up balance and limit text alerts

  • Balance and limit text alerts are not available to set up in our new app. You will also no longer receive alerts that you set up in a previous version of our app.
  • Overdraft alerts will be unaffected; we will continue to send you a text (with the exception of those who have a Cashminder account) to notify you either before you go into or when you have entered into an unarranged overdraft.

How we keep mobile banking secure

We’re committed to making your mobile banking experience as safe and secure as possible.

  • We use advanced encryption technology to stop unauthorised users from reading secure information
  • We have a range of fraud detection systems and regularly monitor your accounts for suspicious activity
  • Your card reader provides you with an additional layer of protection when you bank online that helps us to protect your accounts
  • Our fraud guarantee helps you recover money taken in fraudulent activity in the unlikely event you fall victim to fraud

More about how we protect you

Mobile payments

Pay on the go with Apple Pay, Google Pay and Samsung Pay, available on compatible devices. Your banking information is kept secure as it isn’t stored on your device, and it isn't shared when you pay. Paying in shops, apps, and online has never been simpler, safer or more private.

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More about Apple Pay

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More about Google Pay

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More about Samsung Pay

Important Documents

Terms and conditions of use for the online and mobile banking service

Download Terms and conditions of use for the online and mobile banking service PDF (63KB)