To use the app, you’ll need to be registered for online banking and know your login details.
You'll need your:
If you are not already registered for online banking, you can easily register once you’ve downloaded the app.
Our app makes managing your money easier. Check your balance, make payments and view transactions, wherever you are, whenever you want. We can now make updates and improvements to the app more often, so that you can bank the way you want to.
Change your statement preferences by simply opting in or out of paperless statements. Paperless statements are available to view in online banking, paper statements you will receive through the post.
You can make a one-off payment (up to a value of £250 in a 24 hour period) to somebody new without needing to use your card reader.
The main benefit of our new app, unlike our old one, is our ability to make regular updates, which means we can now bring to life, new features and functionality that matter to you most
In fact in the coming months and by popular demand, we’ll be bringing you the ability to set up and save a new payee in the app, using your fingerprint, passcode or Face ID.
We’re committed to making your mobile banking experience as safe and secure as possible.
Pay on the go with Apple Pay, Google Pay and Samsung Pay, available on compatible devices. Your banking information is kept secure as it isn’t stored on your device, and it isn't shared when you pay. Paying in shops, apps, and online has never been simpler, safer or more private.
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.
Terms and conditions of use for the online and mobile banking service
Download Terms and conditions of use for the online and mobile banking service PDF (63KB)If you'd like more help & information, you can: