Existing mortgage customers

Find out what you can do with your Co-operative Bank or Britannia mortgage. You can also try out our handy calculators, and get support if you need it.

Manage your mortgage with us

Find all the information you need to manage your Co-operative Bank or Britannia mortgage, whether you’re looking to switch to a new deal, moving home, or want to borrow more.

Apply to switch your deal

Is your existing mortgage deal about to end? Learn more about your options and apply to switch online today. You can also switch over the phone if you’d prefer.

Switch your deal

Request a redemption statement

Customers can request a redemption statement by completing our request form or by contacting our customer support team.

Redemption statement

Borrowing more

Looking to do home improvements and need additional funds? Find out more about how to borrow more against your property.

Borrowing additional funds

Moving home

Moving to a new home? You may be able to move your existing mortgage to your new home.

Moving with your mortgage

Worried about repayments?

Get support if you’re struggling to meet your mortgage payments, and learn more about our commitments to you in line with the Government’s new Mortgage Charter.

Get mortgage support

Want to make a change to your mortgage?

If you’d like to make a change, we’re here to help. Get support with things like:

You can call us on 08000 288 288 (call charges).

Lines are open Monday to Friday, 9am till 5pm.

Create your energy improvement plan

We’re committed to our customers and to the planet.

That’s why we’ve partnered with the Energy Saving Trust (EST) so you can use our free tool to build an Energy Saving Home Improvement Plan. And if you have a mortgage with us, you could borrow additional funds against your current property to help make it a reality.

Create your Energy Saving Home Improvement Plan

Your home may be repossessed if you do not keep up with repayments on your mortgage.

Mortgage calculators

New deal calculator

See what rate you could get if you want to switch deals, borrow more, or move house.

Overpayment calculator

Check how quickly you could pay off your mortgage, and how much you could save by overpaying.

Help and support

Check out some of our most frequently asked questions (FAQs), and get support if you’re worried about your repayments. You can also get in touch with us if you still have any unanswered questions.

If you’re worried about making repayments

We know there are many reasons which can affect your ability to pay your mortgage, whether it’s a change of circumstances such as health issues, a major life event or an increase in the cost of living, or higher interest rates.

If you have a mortgage with us, we’re here to help.

Get support with your mortgage

If you’re struggling to pay your mortgage or worried you might struggle in the future, we’ll work hard to support you and treat you fairly. Find out how to contact us, and see how we can help you.

Get support

Our commitment to the Mortgage Charter

On 23 June 2023, the Chancellor announced a new Mortgage Charter. Since then, we have signed and agreed to the commitments outlined in the Charter.

Customers can now apply to switch to interest-only for up to 6 months or have their existing mortgage term extended.

Get more support

We understand there’s lot to think about when you have a mortgage. If you still have questions, our help centre could help you find the answers you need. Alternatively, get in touch with us over the phone.

Visit our help centre

Learn more about other mortgage topics, such as transferring your mortgage to another property, mortgage product fee information, and more.

Useful documents

Request form

Get support over the phone

You can call us on 08000 288 288 (call charges).

Lines are open 9am to 5pm, Monday to Friday.

When you call us, we’ll be able to help with things like:

  • Booking, changing, or cancelling an appointment with a mortgage adviser
  • Discussing your mortgage and making changes
  • Arranging a mortgage review with one of our mortgage advisers if you’re worried about making repayments.

Not found what you're looking for?

Contact our support team