Samsung Wallet is a simple and safer way to:
First you’ll need to:
If you’ve already set up your wallet, you’ll see your payment card on screen.
To add a debit or credit card, you’ll need to:
You'll then be ready to pay with your card using Samsung Wallet.
You can make a Samsung Wallet payment wherever you see a contactless logo. You just need to unlock your device, open the app and select the card you wish to use for the transaction. Or simply set a default card to avoid having to choose.
Then verify the payment through fingerprint recognition, iris recognition or by using your Samsung Wallet 4-digit PIN.
If you need help with Samsung Wallet, our frequently asked questions may help
Digital wallets are designed to make life a little bit simpler.
You need to have certain security features set up on your phone in order to set up a digital wallet. As a result, the payment process is simpler. When making payments with a digital wallet:
You can also add many different things to your wallet, so:
In some ways, using a digital wallet can be safer than carrying a physical wallet because:
It’s still important to keep an eye on payments coming out of your account, and let us know if anything doesn’t look right.
Payments are most commonly declined when you don't have enough money in your account.
If this isn't the case and there's no fault with the merchant's terminal, it might be best that you contact us on:
03457 212 212 for current accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. (call charges)
When you make a payment with Samsung Wallet, it doesn't send your actual debit or credit card number with your payment. Instead it uses a virtual account number that differs from the details on your card, meaning your card details stay safe.
Additionally, you need to unlock your device before you can make a payment, meaning you need to use your fingerprint, iris or device passcode or pattern. And you may need to use it again to authenticate the payment.
Please let us know immediately and by the next working day we’ll:
Call us on 0345 600 6000 (call charges) and we will cancel the card, order you a replacement card and automatically update your card in the Wallet the next working day. Lines are available 24 hours a day, 7 days a week.
If you’ve lost your device, you can read about how to use Samsung’s SmartThings Find to locate and secure your device.
When you’re ready to locate and secure your device, you should:
If you can’t get your device back, you should:
Yes, you can use wallet payments in the same way you would a standard debit or credit card. You may be charged processing fees by other banks, overseas charges, and currency conversion charges too. Find out more about The Co-operative Bank's card charges outside the UK.
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Contact our support team