How to register – a step by step guide

Read and accept our terms and conditions, and get ready to register

1. The first thing you'll have to do is open the app, and read and accept our terms and conditions.
2. If you have used the app before, tap 'Yes, I've used the app' and continue to the next section.
3. If you have never used the app before, tap 'No, I've not used the app'.
4. Now, tap 'I'm a Co-operative Bank customer'.
5. We'll then tell you that you need to have your online banking details ready to set up in the app. If you have these, tap 'Set-up app'.

Now, enter your online banking details

1. Enter your online banking username, and tap 'Next'.
2. Then, enter your online banking password and two digits from your 6-digit online banking security code. Once you've done this, tap 'Next'.

Next, help us verify you

1. To help us verify you, we'll send you a verification code. You can decide whether you want it to be sent via email or text message, depending on what details you gave us when you applied for your Co-operative bank account.
2. Tap either the email or text option, and then tap 'Send my code'. If your email or phone number is incorrect, tap 'Call us for advice' to view our contact number and get in touch.
3. After you've tapped 'Send my code', you should receive your verification code shortly after. When it arrives, enter the code and tap 'Submit'.

Not received the code? Tap 'Resend code'. If you're still having issues, you can try a different method, or contact us.

Then, create your 6-digit passnumber

1. Once we've verified it's you, we'll ask you to set up a new 6-digit passnumber which you can use to log into the app in the future. Please note: this is different to your online banking 6-digit security code.
2. Type it in, and then type it in again to confirm it.

Finally, set up Face ID, Touch ID, or biometrics, although this is optional

1. Once you've set up your passnumber, depending on your device you can also set up Face ID, Touch ID, or biometrics to log in even more quickly and securely.
2. To do this, tap 'Turn on Face ID', 'Turn on Touch ID', or 'Turn on biometrics', and follow the instructions.
3. If you'd prefer not to, tap the 'Continue without' option.
4. And that's it – if your app registration is successful, you'll be taken to the 'Success' page. To return to the main app screen, tap 'View my accounts'.