Setting up a digital wallet is simple
It's a quicker and safer way to pay. Leave your cards and your wallet at home, and just use your phone.
Changes to online payments
We've changed the way we confirm your online payments to keep your money safer.
We're here to help, no matter what you're going through
If you're struggling with the rising cost of living, managing your finances, or just having a hard time at the moment, we're here to help you find the right support.
Over 2 million customers and counting - here’s what they have to say
"I've been banking with the Co-op for over 10yrs now. The staff have always been very helpful, and the app is great. Its also the only bank where you don't have to worry where your money is being invested."
Independent service quality survey results
Personal current accounts
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Read our detailed personal current account service quality survey results.
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on our personal current account service quality information page.
Authorised push payment (APP) fraud rankings in 2022
Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster's bank account.
These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2022.
You can read the full report by visiting www.psr.org.uk/app-fraud-data
Share of APP fraud refunded
This data shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.
APP fraud sent per £million transactions
This data shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.
APP fraud received per £million transactions: smaller UK banks and payment firms
This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.
APP fraud received per £million transactions: major UK banks and building societies
This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.
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