Want to change the world? It can start by changing your bank

At The Co-operative Bank, we promise we won't support businesses or organisations that have business relationships with oppressive regimes and we will promote human rights and equality across the world.

View our switch offer

See the latest news and announcements from The Co-operative Bank.

News and announcements

Saving more or just starting, choose a savings account that helps you along the way

Whether you're a long-time saver or just starting out, here at The Co-operative Bank we have a range of options to help you on your savings journey — no matter what that looks like.

Our highly rated mobile app

Our mobile banking app is a quick and secure way to manage your money from your smart devices. View your balance, make payments, check or search recent transactions and more.

  • Check your balance and search transactions (including debit card transactions) in just a few taps
  • Transfer money and set up new payments, on the go
  • Apply for savings accounts and credit cards directly in the app
  • Get fraud alerts, for example if someone registers your account on a new device
  • Manage your personal details, such as your phone number and email address.
A screenshot of our mobile banking app, showing examples of accounts, balances and menu options

Over 2 million customers and counting - here’s what they have to say

"I've been banking with the Co-op for over 10yrs now. The staff have always been very helpful, and the app is great. It's also the only bank where you don't have to worry where your money is being invested."

Win a little, help a lot

We're giving you a chance to win up to £2,500 when you use your Co-operative Bank debit card to pay during our promotional period. Subject to eligibility. T&Cs apply.

Keep control over your repayments with our fixed-rate credit card

Life can be unpredictable, but that doesn't mean your finances have to be. With our 3 year fixed-rate credit card you can manage your monthly repayments with a locked-in 8.9% interest rate on purchases and balance transfers for the first 3 years.

We're here to help, no matter what you're going through

If you're struggling with the rising cost of living, managing your finances, or just having a hard time at the moment, we're here to help you find the right support.

Visit our Money Management Hub
  • Help and support

    Get help and support with your Co-operative Bank products and services and take a look at our popular help topics below.

Fraud

How we keep our services secure, and what you can do to keep yourself safe from financial harm.

View the latest fraud alerts

How to protect yourself online

View common fraud threats

Learn about fraud

Popular help topics

Our most popular help topics may help you find the information you need, quickly.

Forgotten login details for online banking

Staying safe with online banking

Logging into the app

Added security when making payments online

Product help

Get help with your everyday banking products, however you prefer to manage your money.

Help with current accounts

Help with credit cards

Help with ISAs & savings

Help with mortgages

Help with loans

Help with insurance

News and announcements

The Co-operative Bank and Coventry Building Society

We've reached an important milestone in a deal with the Society. We'll continue to operate as normal for now, and will let you know as early as possible when changes are coming up.

Read our announcement on the deal

Changes to online payments

We've changed the way we confirm your online payments to keep your money safer.

Find out more about the changes to online payments

Setting up a digital wallet is easy

It's a quicker and safer way to pay. Leave your cards and your wallet at home, and just use your phone.

Set up a digital wallet

Providing an accessible digital service

The Co-operative Bank has achieved AA WCAG 2.1 Accreditation for website accessibility by the expert independent assessor Digital Accessibility Centre (DAC).

Digital Accessibility Centre (DAC) logo - certified AA compliant

Ethical then, now and always

We are guided by a unique, customer-led Ethical Policy that shapes how we do business. Our values and ethics have always been more than just words. We are serious about taking our commitments off the page and putting them into action, and campaigning on the issues that matter to you.

We're a Which? Eco Provider

Here at The Co-operative Bank we set high ethical standards in the services we provide and the businesses we finance, most of which are small and medium sized. Excluding businesses that support the extraction or production of fossil fuels and conduct unethical labour practices.

Which? Eco Provider logo - Current Accounts - October 2023

Independent service quality survey results

Personal current accounts

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Authorised push payment (APP) fraud rankings in 2022

Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster's bank account.

These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2022.

You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of APP fraud refunded

This data shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.

See the full results

Rankings for share of APP fraud refunded: 1 TSB 91%, 2 Nationwide 78%, 3 HSBC UK 73%, 4 Barclays 70%, 7 The Co-operative Bank 54%

APP fraud sent per £million transactions

This data shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.

See the full results

Rankings of APP fraud sent per £million transactions: 1 TSB £348, 2 Santander £322, 3= Metro Bank £280, 3= Monzo £280, 8 The Co-operative Bank £196

APP fraud received per £million transactions: smaller UK banks and payment firms

This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.

See the full results

Rankings of APP fraud received per £million transactions: smaller UK banks and payment firms: 1 ClearJunction £10,355, 2 BCB Group £7,079, 3 Cashplus £5,916, 4 PayrNet £5,765, 5 PPS an Edenred company £4,814

APP fraud received per £million transactions: major UK banks and building societies

This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.

See the full results

Rankings of APP fraud received per £million transactions: major UK banks and building societies: 9 Metro Bank £696, 10 TSB £605, 12 Starling Bank £307, 13 Monzo £227, 14 Barclays £217

Not found what you're looking for?

Contact our support team