Changes to online payments
We've changed the way we confirm your online payments to keep your money safer.
Bank of England base rate change
On 22 June 2023, the Bank of England base rate increased from 4.50% to 5.00%.
Setting up a digital wallet is simple
They’re quicker and a safer way to pay. You can leave your cards and your wallet at home, and just use your phone.
Our Ethical Policy, refreshed
In our latest Ethical Policy we outline our commitments to the planet, its people, and our communities, which has been shaped by over 370,000 customer responses since 1992.
We're here to help, no matter what you're going through
If you're struggling with the rising cost of living, managing your finances, or just having a hard time at the moment, we're here to help you find the right support.
Independent service quality survey results
Personal current accounts
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Read our detailed personal current account service quality survey results.
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on our personal current account service quality information page.
Not found what you're looking for?
Contact our support team