Fraud
How we keep our services secure, and what you can do to keep yourself safe from financial harm.
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Our highly rated mobile app
Our mobile banking app is a quick and secure way to manage your money from your smart devices. View your balance, make payments, check or search recent transactions and more.
- Check your balance and search transactions (including debit card transactions) in just a few taps
- Transfer money and set up new payments, on the go
- Apply for savings accounts and credit cards directly in the app
- Get fraud alerts, for example if someone registers your account on a new device
- Manage your personal details, such as your phone number and email address.
Over 2 million customers and counting - here’s what they have to say
"I've been banking with the Co-op for over 10yrs now. The staff have always been very helpful, and the app is great. It's also the only bank where you don't have to worry where your money is being invested."
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The Co-operative Bank and Coventry Building Society
We've reached an important milestone in a deal with the Society. We'll continue to operate as normal for now, and will let you know as early as possible when changes are coming up.
Changes to online payments
We've changed the way we confirm your online payments to keep your money safer.
Setting up a digital wallet is easy
It's a quicker and safer way to pay. Leave your cards and your wallet at home, and just use your phone.
We're a Which? Eco Provider again
As the original ethical bank, we're proud to have been recognised as a Which? Eco Provider for the second year running.
For over 25 years we've refused to fund the extraction or production of planet-damaging fossil fuels, and we've taken a stand to campaign to tackle the climate-nature crisis.
Which? Eco Provider for Current Accounts. October 2023 and 2024
Independent service quality survey results
Personal current accounts
Published February 2025
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Read our detailed personal current account service quality survey results.
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on our personal current account service quality information page.
Authorised push payment (APP) scams rankings in 2023
Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account.
These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023.
You can read the full report by visiting www.psr.org.uk/app-fraud-data
Share of APP scams refunded
This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.
APP scams sent per £million transactions
This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms. For example, for every £1 million of The Co-operative Bank transactions sent in 2023, £125 was lost to APP scams.
APP scams received per £million transactions: smaller UK banks and payment firms
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.
APP scams received per £million transactions: major UK banks and building societies
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at TSB, £408 of it was APP scams.
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