Switch and stay with us to receive up to £150

We'll give you £75 for switching your current account to us, plus £25 for up to three months when you actively use your account. Available to both new and existing current account customers. Eligibility criteria and T&Cs apply.

Learn more on our switching offer

The Co-operative Bank and Coventry Building Society

We've reached another important milestone in a deal with the Society. We'll continue to operate as normal for now, and will let you know as early as possible when changes are coming up. 

Read our latest announcement on the deal

See the latest news and announcements from The Co-operative Bank.

News and announcements

Supporting the Shelter Winter Appeal

Over 150,000 children in England could spend Christmas homeless in temporary accommodation. All we want for Christmas is for every child to have a safe place to call home. We’ve pledged £50,000 to kick start Shelter’s appeal.  If you can, please donate now.

Read more about Shelter's Winter Appeal

Select Access Saver 3

Enjoy an interest rate of 4.59% gross / AER variable if you make one withdrawal or less in a calendar year. Eligibility criteria and T&C apply.

Our highly rated mobile app

Our mobile banking app is a quick and secure way to manage your money from your smart devices. View your balance, make payments, check or search recent transactions and more.

  • Check your balance and search transactions (including debit card transactions) in just a few taps
  • Transfer money and set up new payments, on the go
  • Apply for savings accounts and credit cards directly in the app
  • Get fraud alerts, for example if someone registers your account on a new device
  • Manage your personal details, such as your phone number and email address.
A screenshot of our mobile banking app, showing examples of accounts, balances and menu options

Over 2 million customers and counting - here’s what they have to say

"I've been banking with the Co-op for over 10yrs now. The staff have always been very helpful, and the app is great. It's also the only bank where you don't have to worry where your money is being invested."

Win up to £2,500

We’re offering cash prizes in collaboration with VISA when you pay with your debit card (including digital wallet purchases) until 30 November 2025. Subject to eligibility. T&Cs apply.

Balance Transfer credit card

Transfer balances from your other credit or store cards and get 0% APR for 24 months.

Reverts to 20.6% representative APR (variable). Subject to status and eligibility. T&Cs apply.

We're here to help, no matter what you're going through

If you're struggling with the rising cost of living, managing your finances, or just having a hard time at the moment, we're here to help you find the right support.

Visit our Money Management Hub
  • Help and support

    Get help and support with your Co-operative Bank products and services and take a look at our popular help topics below.

Fraud

How we keep our services secure, and what you can do to keep yourself safe from financial harm.

View the latest fraud alerts

How to protect yourself online

View common fraud threats

Learn about fraud

Popular help topics

Our most popular help topics may help you find the information you need, quickly.

Forgotten login details for online banking

Staying safe with online banking

Logging into the app

Added security when making payments online

Product help

Get help with your everyday banking products, however you prefer to manage your money.

Help with current accounts

Help with credit cards

Help with ISAs & savings

Help with mortgages

Help with loans

Help with insurance

News and announcements

The Co-operative Bank and Coventry Building Society

We've reached an important milestone in a deal with the Society. We'll continue to operate as normal for now, and will let you know as early as possible when changes are coming up.

Read our announcement on the deal

Changes to online payments

We've changed the way we confirm your online payments to keep your money safer.

Find out more about the changes to online payments

Setting up a digital wallet is easy

It's a quicker and safer way to pay. Leave your cards and your wallet at home, and just use your phone.

Set up a digital wallet

Fake live chat service scam

Scammers are posing as us and offering a fake new service. We’ll never contact you out of the blue to ask you to download software. Always make sure you’re on our real website.

Learn more about computer software scams

Bank of England base rate change

On 7 November 2024, the Bank of England base rate decreased from 5.00% to 4.75%. Find out more.

Providing an accessible digital service

The Co-operative Bank has achieved AA WCAG 2.1 Accreditation for website accessibility by the expert independent assessor Digital Accessibility Centre (DAC).

Digital Accessibility Centre (DAC) logo - certified AA compliant

Ethical then, now and always

We are guided by a unique, customer-led Ethical Policy that shapes how we do business. Our values and ethics have always been more than just words. We are serious about taking our commitments off the page and putting them into action, and campaigning on the issues that matter to you.

We're a Which? Eco Provider again

As the original ethical bank, we're proud to have been recognised as a Which? Eco Provider for the second year running.

For over 25 years we've refused to fund the extraction or production of planet-damaging fossil fuels, and we've taken a stand to campaign to tackle the climate-nature crisis.

Which? Eco Provider for Current Accounts. October 2023 and 2024

Which? Eco Provider logo - Current Accounts - October 2024

Independent service quality survey results

Personal current accounts

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Authorised push payment (APP) scams rankings in 2023

Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account.

These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023.

You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of APP scams refunded

This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.

See the full results

Share of APP scams refunded - higher figure is better: 1: TSB 88%, 2: Nationwide 87%, 3: HSBC and first direct 76%, 4: Natwest, Royal Bank of Scotland, Ulster Bank 76% , 9: The Co-operative Bank 54% a decrease of 10% since 2022

APP scams sent per £million transactions

This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms. For example, for every £1 million of The Co-operative Bank transactions sent in 2023, £125 was lost to APP scams.

See the full results

APP fraud sent per £million transactions - lower figure is better: 1: Metro Bank £266, 2: TSB £266, 3: Lloyds Bank, Bank of Scotland, Halifax £228, 4: Nationwide £219, 10: The Co-operative Bank £125 a decrease of 36% since 2022

APP scams received per £million transactions: smaller UK banks and payment firms

This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.

See the full results

APP fraud received per £million transactions - smaller UK banks and payment firms - lower figure is better: 1 Skrill £18,550, 2 Zempler Bank £4,523, 3 PayrNet £2,814, 4 PPS an Edenred company £2,512, 5 Modulr £1,210

APP scams received per £million transactions: major UK banks and building societies

This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at TSB, £408 of it was APP scams.

See the full results

APP fraud received per £million transactions: major UK banks and building societies - lower figure is better: 9 TSB £408, 10 Metro Bank £319, 12 Virgin Money, Clydesdale Bank £285, 13 Starling Bank £239, 14 Monzo £183

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