Our values and ethics have always been more than just words

At The Co-operative Bank we've put our ethics into action for 150 years. Not because we've been told to, but because it's the right thing to do.

Join the only UK bank with a customer-led Ethical Policy and have a say in where your money goes.

The Co-operative Bank's Ethical Policy

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Bank of England base rate change

On 4 August 2022, the Bank of England base rate increased from 1.25% to 1.75%. Find out more

Celebrating 150 years of ethical banking

and we're not stopping here. Since 1872, we’ve been putting our principles into action. Read our story

Our Ethical Policy, refreshed

In our latest Ethical Policy we outline our commitments to the planet, its people, and our communities, which has been shaped by over 370,000 customer responses since 1992.

Ethical Policy

We stand with the people of Ukraine

The Co-operative Bank will work closely with our customers, colleagues and partners to support those in need.

Read our position on Ukraine in full
Homes for Ukraine scheme

Independent service quality survey results

Personal current accounts

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Read our detailed personal current account service quality survey results.

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on our personal current account service quality information page