In our latest Ethical Policy we outline our commitments to the planet, its people, and our communities, which has been shaped by over 370,000 customer responses since 1992.
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on our personal current account service quality information page
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