If you've forgotten your PIN, contact us and we'll post a PIN reminder to you. You'll receive your PIN reminder within 6-8 working days.
Customers living outside the UK will need to allow extra time to receive their PIN by post.
You can change your credit or debit card PIN at most UK ATMs.
For savings account cards you'll need to use a Co-operative Bank ATM.
To change your PIN follow the steps below:
Change your PIN to a memorable number but avoid numbers that others could easily guess. It's important that your PIN remains secure. You should be the only person who knows the PIN for your card.
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