Help and support

Get help and support with your Co-operative Bank products and services.

Need to report a scam? Call 159.

Now, when you call 159, you’ll be redirected to a service that connects you to your bank so you can report scams or suspected fraudulent activity.

Find out when you should call 159

Coronavirus update

If you're worried about your finances during this challenging time, we're here to support you.

Coronavirus support for customers

Product help

Current accounts

Help managing your current account - from Everyday Rewards to overdrafts.

Help with current accounts

Credit cards

Get help applying for, using and paying off your Co-operative Bank credit card.

Help with credit cards

ISAs & Savings

Get help applying for an ISA or savings account.

Help with ISAs & Savings


Get help applying for a remortgage, borrowing more, or just managing your existing mortgage.

Help with mortgages


Get help applying for or repaying your loan, and learn about borrowing and repayment options.

Help with loans


Information on what's covered by your home insurance, how you can claim, and how to manage your account.

Help with insurance

Help guides and FAQs

Banking with us

Get help with your everyday banking, however you prefer to manage your money.

Online banking

Mobile banking

Telephone banking



Find out about the different features and services we can provide to make banking easier.

Accessible features and services


How to pay people and businesses wherever you are.

Sending payments

Paying money in

Order a cheque book

Card support

Get help with your card - from reporting it lost or stolen to making contactless payments.

Lost, stolen or damaged cards

PIN support


Additional card holders

Your details

Changing your account details - from updating your address to how we protect your data.

Change your details

Reset password

Find an old account

Close your account

Apply using the Mx title

Fraud and security

How we keep our services secure, and what you can do to keep yourself safe from financial harm.

How we keep you safe

Protect yourself online

Fraud and common scams

Report fraud on your account


Help and advice for travelling abroad, from insurance documents to card issues.

Before you travel

Problems abroad

Difficult times

Whatever you're going through, find the right support when you need it.

Money worries

Major life events

Power of attorney

Bereavement support

Citizens Advice


Tell us what's gone wrong, and we'll try to make it right as soon as we can.

Make a formal complaint

Not found what you're looking for?

Contact our support team