Help and support

Get help and support with your Co-operative Bank products and services.

Need to report a scam? Call 159.

Now, when you call 159, you’ll be redirected to a service that connects you to your bank so you can report scams or suspected fraudulent activity. (Call charges apply).

Find out when you should call 159

Have accessibility needs?

We’ve joined up with Experian to make sharing your accessibility needs that little bit easier. You can share your needs with multiple organisations – including us – all in one go. Plus, it’s free to use.

Learn more about Support Hub

We're here to help, no matter what you're going through

If you're struggling with the rising cost of living, managing your finances, or just having a hard time at the moment, we're here to help you find the right support.

Visit our Money Management Hub

Money Management logo

Product help

Current accounts

Help managing your current account – from switching to overdrafts.

Help with current accounts

Credit cards

Get help applying for, using and paying off your Co-operative Bank credit card.

Help with credit cards

ISAs & Savings

Get help applying for an ISA or savings account.

Help with ISAs & Savings


Get help applying for a remortgage, borrowing more, or just managing your existing mortgage.

Help with mortgages


Get help applying for or repaying your loan, and learn about borrowing and repayment options.

Help with loans


Information on what's covered by your home insurance, how you can claim, and how to manage your account.

Help with insurance

Help guides and FAQs

Banking with us

Get help with your everyday banking, however you prefer to manage your money.

Online banking

Mobile banking

Telephone banking



Read about what we offer to make banking easier and how you can let us know about what you need.

Accessible features and services

Share your accessibility needs


How to pay people and businesses wherever you are.

Sending payments

Paying money in

Question a transaction

Order a cheque book

Payment types available

Card support

Get help with your card - from reporting it lost or stolen to making contactless payments.

Lost, stolen or damaged cards

PIN support


Additional card holders

Visa Secure

Your details

Changing your account details - from updating your address to how we protect your data.

Change your details

Reset password

Find an old account

Close your account

Apply using the Mx title

Fraud and security

How we keep our services secure, and what you can do to keep yourself safe from financial harm.

How we keep you safe

Learn more about fraud

Protect yourself online

Report a security issue on our website

Fraud and common scams

Report fraud on your account


Help and advice for travelling abroad, from insurance documents to card issues.

Before you travel

Problems abroad


Tell us what's gone wrong, and we'll try to make it right as soon as we can.

Make a complaint

Not found what you're looking for?

Contact our support team