Help and support
Get help and support with your Co-operative Bank products and services.
Need to report a scam? Call 159.
Now, when you call 159, you’ll be redirected to a service that connects you to your bank so you can report scams or suspected fraudulent activity.
Have accessibility needs?
We’ve joined up with Experian to make sharing your accessibility needs that little bit easier. You can share your needs with multiple organisations – including us – all in one go. Plus, it’s free to use.
We're here to help, no matter what you're going through
If you're struggling with the rising cost of living, managing your finances, or just having a hard time at the moment, we're here to help you find the right support.
Product help
Current accounts
Help managing your current account - from Everyday Rewards to overdrafts.
Credit cards
Get help applying for, using and paying off your Co-operative Bank credit card.
Mortgages
Get help applying for a remortgage, borrowing more, or just managing your existing mortgage.
Loans
Get help applying for or repaying your loan, and learn about borrowing and repayment options.
Insurance
Information on what's covered by your home insurance, how you can claim, and how to manage your account.
Help guides and FAQs
Banking with us
Get help with your everyday banking, however you prefer to manage your money.
Accessibility
Read about what we offer to make banking easier and how you can let us know about what you need.
Payments
How to pay people and businesses wherever you are.
Card support
Get help with your card - from reporting it lost or stolen to making contactless payments.
Your details
Changing your account details - from updating your address to how we protect your data.
Fraud and security
How we keep our services secure, and what you can do to keep yourself safe from financial harm.
Travel
Help and advice for travelling abroad, from insurance documents to card issues.
Difficult times
Whatever you're going through, find the right support when you need it.
Complaints
Tell us what's gone wrong, and we'll try to make it right as soon as we can.
Not found what you're looking for?
Contact our support team