About us

As the original ethical bank, it's our ongoing commitment to our planet, our people, and our communities that underpins who we are and how we operate. And it always will.

We are The Co-operative Bank

Founded in 1872, we were born from the co-operative movement, and co-operative values continue to be a fundamental part of everything we do.

It’s these co-operative values that led us to becoming the UK’s first bank to introduce a customer-led Ethical Policy, and empower us to make a real positive difference to the world around us. Something that still makes us unique to this day.

We believe it's our duty to stand up for the issues that matter to our customers and which bind our colleagues, customers and partner organisations together.

Because unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start.

Ethical then, ethical now, ethical always.

Learn more about our history

Our values and ethics

Our co-operative values and ethics are fundamental to who we are. This is why we commit to standing up for causes that our customers care about.

Learn about what makes us ethical

Our Ethical Policy

In 1992, we became the first UK bank to launch a customer-led Ethical Policy. We asked our customers to tell us about the ethical issues that were important to them, and how we could help. Their answers formed the basis of our first Ethical Policy, shaping our ethical commitments, how we use and how we would not use our customer's money.

Since then, we’ve updated the Ethical Policy six times in consultation with our customers, to reflect their changing priorities. And we’ve made our 2022 Ethical Policy even clearer — it’s been divided into three pillars, so you can see exactly how we help the planet, people, and the community.

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Planet

We're committed to limiting:

  • Global climate change
  • Destruction of ecosystems
  • Decline in biodiversity.

And we're committed to working towards:

  • Being carbon neutral
  • Our sustainabililty
  • Promoting animal welfare.

Read more about our commitment to the planet

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People

We're committed to promoting:

  • Human rights
  • Social justice in international development
  • Equality
  • Meaningful societal change.

And we're committed to being:

  • A bank that treats our customers fairly
  • An ethical employer.

Read more about our commitment to people

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Community

We're committed to supporting:

  • Economic and social development
  • Charities and social enterprises
  • The co-operative movement
  • The small business community

And we're committed to:

  • Being good digital citizens
  • Maintaining online protections.

Read more about our commitment to the community

Our 2021 Sustainability Report

Our annual Sustainability Report shows how we have delivered against our Ethical Policy and provides key environmental, social and governance information. It showcases our values and ethics in action and outlines our commitments for the future.

Our Environmental, Social and Governance principles

Businesses today are increasingly being held to account by their customers, investors, regulators, employees and other stakeholders. Environmental, Social and Governance (ESG) reporting makes the overall impact of an organisation's activities more measurable by taking into account the impact of its core operations, alongside the positive work they undertake.
 
In 2021 The Co-operative Bank was the UK's best rated high street bank for ESG*

Learn more about our Environmental, Social and Governance approach

*Rated by Sustainalytics in the Regional Banks sub-industry with a score of 9.2 as of June 11, 2021

Our policies

As the UK’s original ethical bank, our values and ethics touch everything we do.

In order to be transparent about how we operate as a business, you can read our policy documents; which affect our colleagues, our customers, as well as our corporate responsibilities as a bank.

View our policies

Our reasons to be proud

Our awards

We’re really proud of some of the awards we’ve won over the years. Here are just a few of our most recent ones.

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Best Charity Banking Provider

Awarded by Moneyfacts in January 2021

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Best Service from a Business Bank

Awarded by Moneyfacts in January 2019

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Most Trusted Mainstream Bank

Awarded by Moneyfacts in January 2019

Our commitment to Women in Finance

We’re committed to continuing to build a fair gender balance across the bank, as well as supporting colleagues through our thriving gender network, Elevate; which makes a real difference to our culture and policies.

We do this by:

  • Supporting the Women in Finance Charter
  • Increasing female representation in senior leadership
  • Reporting our Gender Pay Gap and taking action to improve our gender balance.

Find out more about our commitment to building a fairer gender balance

Our career opportunities

Enjoy on-the-job training, progression opportunities, and a chance to make a difference by working with us at The Co-operative Bank.

Search our current career opportunities

Investor relations

As an ethical bank, we want to be as clear as we can with our investors and our customers about how we operate as a business. Here you can find out about things such as our financial results and credit ratings.

Information for investors

How we run our business

We’re proud to be helping our customers and colleagues fight for the causes they care about most, as well as helping people with their money.

You can read about how we run our business, including who regulates us, our tax strategy, and our modern slavery and human trafficking statement.

Find out how we run our business

Read our trading information

Corporate governance

The Board has collective responsibility for the long term success of the Bank. It sets the Bank’s values and standards and ensures that its obligations to its shareholders, customers, and other stakeholders are understood and met.

Find out more about the Directors, the Board and its Committees, and the Executive Management Team

Not found what you're looking for?

Contact our support team