We guarantee to refund any money lost to fraud, as long as:
Read our fraud guarantee in full
We use verification codes as an additional layer of security when you're doing things like making online banking payments or setting up new payees.
We'll either send your code as a text message or in an email. You then follow instructions online to enter the code.
Find out more about verification codes
We sometimes send automated messages to check whether a payment is genuine and to prevent fraud before it happens. We send these by text message, email or by phone, depending on your preferred method of contact.
These messages will never ask you for personal or sensitive information or contain links. If you receive an automated message claiming to be from us that asks you to provide this information, do not respond.
We keep your cards secure and limit the risk in a number of ways, including:
This technology ensures that only you can use your card for store payments and cash machine transactions.
If your card falls into the wrong hands without you realising, it can't be used for high value fraudulent transactions. Contactless cards also require you to enter your PIN from time to time, to limit the number of contactless transactions.
If you realise your card is lost or stolen, call us as soon as possible to report it. We'll cancel your card and send you a replacement and a new PIN, which we'll send separately.
Contact us immediately if your card is lost or stolen on 0345 600 6000 or +44 345 600 6000 from outside the UK. Lines are open 24 hours a day, 7 days a week. Call charges
Verified by Visa adds extra security to online transactions. When shopping with a participating retailer, a popup window will either prompt you to register a passcode or to enter 3 digits from a passcode you've already registered.
Forgotten your passcode
To reset your code you can either:
To keep your information safe when you're doing things like online banking or making an application, your session will time out if it has been idle for 5 minutes or more.
We'll always warn you before your session times out and you'll have the opportunity to resume the session before it does.
Not found what you're looking for?
Contact our support team