Online banking
Log in to personal online banking
Register for personal online banking
Get guidance registering for online banking
Get support using online banking
Related queries
Check the status of our online services for personal and business banking.
Financial support
We understand that sometimes people struggle to stay on top of their finances. If you're worried about money we're here to help.
Payment arrangements
Major life events
Financial abuse and economic abuse
Gambling support
Additional support
We're here to help, no matter what you're going through
If you’re struggling with the rising cost of living, managing your finances, or just having a hard time at the moment, we’re here to help you find the right support.
Payment arrangements
Start budgeting with our interactive tool
Completing a budget helps us understand your circumstances and make sure we're providing the most appropriate support. It gives a clear picture of the money coming in and going out of your account each month and may also help identify areas where you could reduce your spending for the time being.
Where possible, we'll work through your budget with you. However, if you'd prefer to complete it yourself, you can use our online budgeting tool, Paylink.
To get started, you'll need your bank statements, payslips and any other information about your income and spending. Paylink can also securely use information from your credit data to make completing your budget quicker and easier. This is optional and won't affect your credit record.
The budget usually takes around 10-15 minutes to complete, and you can do it at your own pace. Once you've finished, you can share it with us so we can review your situation and discuss the support options available to you. You'll also be able to keep a copy for your own records.
If you'd like support completing your budget, or would prefer to talk it through with one of our colleagues, please call our financial support line on 0344 844 8899 or our Vulnerable customer line on 0800 781 1493. Call charges
Financial abuse and economic abuse
Financial and economic abuse can have a devastating impact on your life. We're here to help.
Get help with financial and economic abuse
Ask us to contact you at a safe time
You can fill in our online form to let us know a safe time for us to get in touch with you.
Just so you know, the form will show in your browser history.
If you're worried someone is monitoring your phone, use a safer device, like another phone from a trusted friend, family, or a neighbour, to contact Refuge's 24h National Domestic Abuse Helpline (Freephone) on 0808 2000 247.
It's a good idea to consider who might be able to access things like your emails by checking where your account is logged in. You can find more information about this at the Refuge Tech Safety website.
Not found what you're looking for?
Contact our support team