We're always looking at ways we can make banking easier. Find out about the different options we can provide below.
Letters, statements, policy documents, brochures and PIN details can all be provided in braille, large print or audio.
Cheque books and paying in books are available in large print.
To request correspondence in any of these formats call us on 03457 212 212 . Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.. Call charges
We can provide plastic braille templates to make writing cheques and paying in slips easier. Place the template over the cheque or slip and the spaces and braille instructions show you where to write the amount, payee, data and signature.
To order a template call us on 03457 212 212 . Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.. Call charges
A signature stamp might be useful if you find signing your name difficult.
Once we've registered the stamp to your account, you can use it whenever you need to sign your name.
To order a signature stamp call us on 03457 212 212 . Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.. Call charges
A chip and signature debit card allows you to sign for a transaction. Once the card is inserted into a card reader, a message informs the trader that a signature is required instead of a PIN.
To order a chip and signature card call us on 03457 212 212 . Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.. Call charges
Our ATMs are provided by the LINK network. To find your nearest ATM visit the LINK website or download the LINK app.
The LINK app is accessible with VoiceOver and TalkBack screen readers. You can filter your search to show ATMs that provide audio assistance and ATMs that are wheelchair accessible.
Induction loops help hearing aid users hear more clearly by reducing background noise and amplifying sound directly into the hearing aid.
Fixed and portable hearing induction loops are available in all of our branches.
To use an induction loop use the 'T' setting on your hearing aid.
If you'd like a British Sign Language interpreter to attend a branch appointment with you, we can book one through Action on Hearing Loss.
A minimum of 2 weeks notice is usually required.
To request an interpreter you can:
Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges
Most of our branches have private meeting rooms so you'll have a comfortable space to talk to us. We also offer longer appointments, so we have plenty of time.
Relay UK is a free service to help people communicate over the phone. You can use the service through a mobile app or with a textphone.
To use our relay service dial 18001 and the telephone number you want to call.
A relay assistant will joint the call and can:
Relay UK is a regulated service run by BT Any calls you make are confidential and your data is secure.
For more information please visit the Relay UK website.
Listen to your latest transactions, available balance, pay bills, transfer money and order statements.
03457 212 212 to register for telephone banking. Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges
Bank securely online without having to visit a branch or call us.
Once you're logged into online banking you can send a secure message.
You can adjust the size of text and screen contract when you're logged in, as well as change your computer settings to give you a better experience.
We aim to have a website that can be used by as many people as possible. We're working hard to achieve at least "Level A" conformance to the Web Content Accessibility Guidelines (WCAG) 2.0.
You should be able to:
If you have an accessibility issue to report, or if you think we're not meeting accessibility requirements, please let us know.
Speak to our support team on 03457 212 212 . Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges
To use our relay service dial 18001 followed by Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. and a relay assistant will joint the call.
If you're registered for online banking, you can log in and send a secure message anytime. A member of our team will reply to you as soon as they can.
Not found what you're looking for?
Contact our support team