Accessibility features and services

We're always looking at ways we can make banking easier. Find out about the different options we can provide below.

Braille, large print or audio

Letters, statements, policy documents, brochures and PIN details can all be provided in braille, large print or audio.

Cheque books and paying in books are available in large print.

To request correspondence in any of these formats call us on 03457 212 212 . Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.. Call charges

Cheque and paying-in slip template

We can provide plastic braille templates to make writing cheques and paying in slips easier. Place the template over the cheque or slip and the spaces and braille instructions show you where to write the amount, payee, data and signature.

To order a template call us on 03457 212 212 . Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.. Call charges

Signature stamp

A signature stamp might be useful if you find signing your name difficult.

Once we've registered the stamp to your account, you can use it whenever you need to sign your name.

To order a signature stamp call us on 03457 212 212 . Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.. Call charges

Chip and signature debit card

A chip and signature debit card allows you to sign for a transaction. Once the card is inserted into a card reader, a message informs the trader that a signature is required instead of a PIN.

To order a chip and signature card call us on 03457 212 212 . Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.. Call charges

Talking ATM

Our ATMs are provided by the LINK network. To find your nearest ATM visit the LINK website or download the LINK app.

The LINK app is accessible with VoiceOver and TalkBack screen readers. You can filter your search to show ATMs that provide audio assistance and ATMs that are wheelchair accessible.

Download LINK app for Apple
Download LINK app for Android

In branch

Most of our branches have handrails, power assisted doors and private meeting rooms so you'll have a comfortable space to talk to us. We also offer longer appointments, so we have plenty of time.

Find your nearest branch

You can also pay in or withdraw money at your nearest Post Office®

Hearing induction loops

Induction loops help hearing aid users hear more clearly by reducing background noise and amplifying sound directly into the hearing aid.

Fixed and portable hearing induction loops are available in all of our branches.

To use an induction loop use the 'T' setting on your hearing aid.

British Sign Language interpreter for branch appointments

If you'd like a British Sign Language interpreter to attend a branch appointment with you, we can book one through Action on Hearing Loss.

A minimum of 2 weeks notice is usually required. 

To request an interpreter you can:

  • call us on 18001 03457 212 212 using text relay
  • ask a relative or friend to call 03457 212 212 on your behalf
  • visit us in branch
  • send a secure message in online banking.

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

Most of our branches have private meeting rooms so you'll have a comfortable space to talk to us. We also offer longer appointments, so we have plenty of time.

Text Relay

Relay UK is a free service to help people communicate over the phone. You can use the service through a mobile app or with a textphone. 

To use our relay service dial 18001 and the telephone number you want to call.

A relay assistant will joint the call and can:

  • type what the caller is saying so you can read their responses
  • read your written responses to the caller

Relay UK is a regulated service run by BT Any calls you make are confidential and your data is secure.

For more information please visit the Relay UK website.

Telephone banking

Listen to your latest transactions, available balance, pay bills, transfer money and order statements.

03457 212 212 to register for telephone banking. Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

Online banking

Bank securely online without having to visit a branch or call us.

Once you're logged into online banking you can send a secure message.

You can adjust the size of text and screen contract when you're logged in, as well as change your computer settings to give you a better experience.

Register online or call us on 03457 212 212 . Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

Website accessibility

We aim to have a website that can be used by as many people as possible. We're working hard to achieve at least "Level A" conformance to the Web Content Accessibility Guidelines (WCAG) 2.0.

Using our website

You should be able to:

  • zoom in up to 200% without problems
  • use most of the website using a screen reader - including the most recent versions of JAWS, NVDA and VoiceOver
  • navigate most of the website using just a keyboard or speech recognition software.

How we make our website accessible 

  • the text should be clear and simple to understand
  • headings are readable with screen readers - they are logical, sequential and informative
  • we use colour contrast so text stands out clearly from the background
  • forms can be read with screen readers - fields are descriptive, labels are close and aligned to the right of fields
  • form fields give clear instructions and help text - examples are provided in the correct format
  • informative images have descriptive text which can be read by screen readers
  • decorative images that don't serve a purpose have no descriptive text
  • videos have subtitles
  • tables can be read by screen readers - data cells are associated with the appropriate header.

Reporting accessibility problems

If you have an accessibility issue to report, or if you think we're not meeting accessibility requirements, please let us know.

Call us

Speak to our support team on 03457 212 212 . Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

To use our relay service dial 18001 followed by Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. and a relay assistant will joint the call.

Secure message

If you're registered for online banking, you can log in and send a secure message anytime. A member of our team will reply to you as soon as they can.

Log into online banking

Not found what you're looking for?

Contact our support team