What we do for our communities

In line with our co-operative values, we demand a fairer society. This is why we will continue to support the co-operative movement, and help small businesses to thrive.

Our commitment to the community

We are committed to being a good local, corporate, and world citizen, working to improve all communities. We commit to making them stronger and more resilient with economic and social opportunities for their members, and will campaign for wider change when needed.

We are proud to continue playing an active role in the co-operative movement, working to create a fairer and more co-operative economy that works for both people and the planet.

What we will do

In line with our Ethical Policy, we will:

  • Promote economic and social development
  • Support co-operatives and the co-operative movement
  • Support charities and organisations in the social enterprise sector
  • Continue to actively support the small business community
  • Operate with honesty and transparency at every level of our business.

What we won't do

Determined through our ethical screening process, we will not provide banking services to any business or organisation:

  • That takes an irresponsible approach to the payment of taxes in the UK, or elsewhere
  • Whose core business focuses on irresponsible gambling, or the provision of payday loans.

We're committed

to being good digital citizens who regularly assess the protections in place for social media users.

We will support

the co-operative movement, particularly through our partnership with Co-operatives UK.

What we're currently doing

Supporting the growth of the UK’s co-operative sector with The Hive

In 2016 we launched The Hive, a partnership with Co-operatives UK to support the development and growth of the UK’s dynamic co-operative and social enterprise sector.

We help by giving socially-minded people, innovators, and groups the support they need to succeed.

Learn more about The Hive

Our colleagues are given paid volunteering leave

We provide every colleague with two paid days a year (pro-rata) for volunteering — something we’ve been doing since 2006.

From helping out at food banks and homeless shelters to working with mental health charities, our colleagues have collectively dedicated thousands of hours to supporting important causes over the years.

Creating a buzz in the community with the Digital Bees

Since 2019, our Bee colleagues have been on a mission to support communities by sharing their knowledge of all things digital.

From helping people develop their basic tech skills to educating the younger generation about digital careers, our network of volunteers are on hand to assist with the digital needs of communities across the UK.

Learn more about the Digital Bees

Celebrating inclusion and diversity with Manchester Pride

Since 2016, we’ve been supporting Manchester Pride, one of the UK’s leading charities for the LGBTQ+ community. As well as celebrating LGBTQ+ life, they campaign for equality for all, and create opportunities that allow LGBTQ+ people in Greater Manchester to thrive.

We’ve been working with them through our colleague network, Proud Together, who represent LGBTQ+ colleagues from across The Co-operative Bank. We support their vision for a world where LGBTQ+ people are free to live and love without prejudice, something that strongly aligns with our own values and ethics.

Find out more about our support for Manchester Pride

Supporting communities through our Customer Donation Fund

We believe that doing good and doing good business go hand in hand.

This is why, as an ethical bank dedicated to building stronger communities, we give the opportunity for registered charities, community interest companies, co-operatives, and credit unions to apply for funding from our Customer Donation Fund twice a year when they sign up to our Community Directplus Current Account.

Find out more about our Customer Donation Fund


We’ve remained committed to the planet by tackling the climate crisis over the past 30 years — and we’re not stopping any time soon.


We were created to give people a fairer deal— guided by our unique, customer-led Ethical Policy, we’ll always take action on the issues that matter most to our customers.

Our values and ethics

For 150 years, we’ve been committed to our co-operative values and ethics, which are still fundamental to who we are today.

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