If your card has been lost or stolen, contact us immediately on:
Lines are open 24/7. Call us any time, from the UK and abroad. Please see our UK Call charges
Have you seen any suspicious activity or transactions you don't recognise? You need to contact us immediately on:
For current accounts:
For credit cards:
Lines are open 24/7. Call us any time, from the UK and abroad. Please see our UK Call charges
Search our frequently asked questions, it's the quickest way to find help to the most common queries.
It's a quick, easy alternative to calling us or visiting your branch. Live chat also lets you type a query direct to a member of your support team from 7am to 10pm, every day.
As your personal details are confidential, we can only access your account details or your current application via Live chat after you have logged in to online banking.
Logged in to online banking? We can help you with account-related enquiries like:
Not logged in to online banking? Or not a customer yet? We're still able to help if you need:
As your personal details are confidential we can't access your account details or your current application without you logging in to online banking first.
Send us a secure message when you have a query that is not urgent. For example, you might want to order stationery, or ask us about particular products or services.
You will need to log in to Online banking to use this service.
We aim to respond to your message within 24 hours.
For any general queries about your account, call us on:
Lines open 8am - 8pm, 7 days a week. Call us from the UK and abroad.
Please see our UK Call charges
If your card has been lost or stolen, contact us immediately on:
Lines open 24/7. Call us any time, from the UK and abroad.
Please see our UK Call charges
Speak to an advisor about our fixed rate, members or other credit cards.
Lines open 8am - 8pm, 7 days a week. Call us from the UK and abroad.
Please see our UK Call charges
Please call us on:
If you are looking to borrow more money or are an existing mortgage customer moving to a new home
Our opening hours are 9am – 5pm Monday to Friday
For all other mortgage enquiries
Our opening hours are 8am – 8pm Monday to Friday, 9am – 1pm Saturday
Lines are available from both the UK and abroad.
Please see our UK Call charges
For Britannia related queries, please call us on:
Monday - Friday 8am - 8pm
Saturday 9am - 12 noon
Lines are available from both the UK and abroad.
Please see our UK Call charges
We offer a textphone service for customers with hearing and speech difficulties.
UK
You can access our service by making a call through TextDirect and dialing the prefix:
18001
before the telephone number you wish to call.
International
If you’re calling from outside the UK, please dial:
Once you’ve reached the operator, tell them which telephone number you wish to call and they’ll transfer you directly.
For Breakdown Cover, Travel Insurance and Mobile Phone Insurance queries for Everyday Extra, and Privilege / Privilege Premier call:
General enquiries
8am - 8pm, Mon - Fri
9am - 6pm, Sat and Sun
Breakdown and Medical Emergencies
Lines available 24/7
Lines are available from both the UK and abroad.
You can visit any of our branches, situated throughout the UK, where we will be able to answer your questions.
We welcome your suggestions or comments about how we could improve our services.
Please click the button below to leave your feedback.
Please note that we're unable to respond to individual comments made in this survey. If there is a specific issue that you'd like to discuss with us, please visit our complaints page.
Social media
You can also contact us via social media. Our dedicated social media teams are available via Facebook and Twitter, from 7am until 10pm, 7 days a week.
Keeping your account details secure is important, so please do not send them to us in a public message.