Contact Us

    Important information about our contact centres

    Our contact centre opening hours are 8am - 6pm Monday to Friday, 9am - 5pm Saturday & Sunday. We're experiencing a very high level of calls and webchats.

    Please only contact us if it is urgent, this will help to protect our services and allow us to support our most vulnerable customers.

    To avoid the wait, you can download our mobile banking app or alternatively visit our website at to access online banking and send us a secure message.

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    Contact Us

    Lost or stolen card?

    If your card has been lost or stolen, contact us immediately on:

    +44(0)345 600 6000

    Lines are open 24/7. Call us any time, from the UK and abroad. Please see our UK Call charges


    Have you seen any suspicious activity or transactions you don't recognise? You need to contact us immediately on:

    For current accounts:

    +44(0)3457 212 212

    For credit cards:

    +44(0)345 600 6000

    Lines are open 24/7. Call us any time, from the UK and abroad. Please see our UK Call

    Need help now?

    Search our frequently asked questions, it's the quickest way to find help to the most common queries.

    Search all FAQs

    Live chat

    It's a quick, easy alternative to calling us or visiting your branch. Live chat also lets you type a query direct to a member of your support team from 8am to 6pm, Monday to Friday and 9am to 5pm on Saturdays and Sundays.

    As your personal details are confidential, we can only access your account details or your current application via Live chat after you have logged in to online banking.

    Logged in to online banking? We can help you with account-related enquiries like:

    • Asking us about your payments or transactions
    • Checking an application for new products
    • Activating your card or asking for a PIN reminder
    • Reporting your card as lost or stolen
    • Ordering stationery like cheque books and more

    Secure Message

    Send us a secure message when you have a query that is not urgent. For example, you might want to order stationery, or ask us about particular products or services.

    You will need to log in to Online banking to use this service.

    We aim to respond to your message within 24 hours.

    Log in to Online banking

    Social media

    You can also contact us via social media. Our dedicated social media teams are available via Facebook and Twitter, from 8am until 6pm, Monday to Friday and 9am until 5pm on Saturdays and Sundays.

    • Keeping your account details secure is important, so please do not send them to us in a public message. To view our Social Media House Rules click here.

    Visit us in branch

    You can visit any of our branches, situated throughout the UK, where we will be able to answer your questions.

    Find a branch