Contact us
Help and info
Search our frequently asked questions, it's the quickest way to find help to the most common queries.
Having trouble logging into personal online banking?
Our FAQs will help you to set up a new username, password and security code to login to our new online banking.
Web chat
Chat to us online
Please note, we can't access account details over Web Chat.
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General Enquiries
For any general queries about your account, call us on:
Lines open 24/7. Call us any time, from the UK and abroad.
Lost or stolen card?
If your card has been lost or stolen, contact us immediately on:
Lines open 24/7. Call us any time, from the UK and abroad.
Credit cards
Speak to an adviser about our fixed rate, members', charity or other credit cards.
Lines open 24/7. Call us any time, from the UK and abroad.
Mortgages
To discuss anything about our Co-operative Bank mortgages, please call us on:
Monday – Friday 9am - 8pm
Saturday 9am - 5pm
Lines are available from both the UK and abroad.
Britannia Savings enquires
For Britannia related queries, please call us on:
Monday - Friday 9am - 8pm
Saturday 9am - 12 noon
Lines are available from both the UK and abroad.
Textphone
We offer a textphone service for customers with hearing and speech difficulties.
UK
You can access our service by making a call through TextDirect and dialling the prefix:
18001
before the telephone number you wish to call.
International
If you’re calling from outside the UK, please dial:
Once you’ve reached the operator, tell them which telephone number you wish to call and they’ll transfer you directly.
Privilege and Privilege Premier
For Breakdown Cover, Travel Insurance and Mobile Phone Insurance queries, click here for full details.
General enquiries
8am - 8pm, Mon - Fri
9am - 6pm, Sat and Sun
Breakdown and Medical Emergencies 24/7 helpline
Lines are available from both the UK and abroad.
- Important information about our call charges
- Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company's access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company's access charge. If you're calling from outside the UK, call charges may vary.
- Calls may be monitored or recorded for security and training purposes.
Leave feedback
If you have a suggestion about how we could improve our services, or if you have a complaint, please provide feedback by clicking the button below.
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Please note that we're unable to respond to individual comments made in this survey. If there is a specific issue that you'd like to discuss with us, please do so by using the complaints form.