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Contact us

Lost or stolen card?

If your card has been lost or stolen, contact us immediately on:

+44(0)345 600 6000

Lines are open 24/7. Call us any time, from the UK and abroad. Please see our UK Call charges

Fraud

Have you seen any suspicious activity or transactions you don't recognise? You need to contact us immediately on:

For current accounts:

+44(0)3457 212 212

For credit cards:

+44(0)345 600 6000

Lines are open 24/7. Call us any time, from the UK and abroad. Please see our UK Call charges

Need help now?

Search our frequently asked questions, it's the quickest way to find help to the most common queries.

Search all FAQs

Live chat

It's a quick, easy alternative to calling us or visiting your branch. Live chat also lets you type a query direct to a member of your support team from 7am to 10pm, every day.

As your personal details are confidential, we can only access your account details or your current application via Live chat after you have logged in to online banking.

Logged in to online banking? We can help you with account-related enquiries like:

  • Asking us about your payments or transactions
  • Checking an application for new products
  • Activating your card or asking for a PIN reminder
  • Reporting your card as lost or stolen
  • Ordering stationery like cheque books, card readers and more
Log in to Online banking

Not logged in to online banking? Or not a customer yet? We're still able to help if you need:

  • More information on products we offer
  • Help on starting an application
  • Help getting around our website
  • Answers to any banking terms you don't understand

As your personal details are confidential we can't access your account details or your current application without you logging in to online banking first.


Secure Message

Send us a secure message when you have a query that is not urgent. For example, you might want to order stationery, or ask us about particular products or services.

You will need to log in to Online banking to use this service.

We aim to respond to your message within 24 hours.

Log in to Online Banking

Social media

You can also contact us via social media. Our dedicated social media teams are available via Facebook and Twitter, from 7am until 10pm, 7 days a week.

Keeping your account details secure is important, so please do not send them to us in a public message.

Talk to us on Facebook Send us a Tweet

Visit us in branch

You can visit any of our branches, situated throughout the UK, where we will be able to answer your questions.

Find a branch

Leave feedback

We welcome your suggestions or comments about how we could improve our services.
Please click the button below to leave your feedback.

Please note that we're unable to respond to individual comments made in this survey. If there is a specific issue that you'd like to discuss with us, please visit our complaints page.

Learn more about complaints

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