We know it can be hard to keep track of subscriptions and it’s not always clear when you’ll need to pay a recurring fee. We’re here to explain how to cancel. For example, if:
You didn’t intend to commit to a recurring subscription
You’ve cancelled a subscription but it keeps re-starting.
We know everything doesn’t always go to plan when you shop or deal with businesses. We’re here to help you understand how to try to get your money back. For example, if:
You didn’t receive the goods or service
The goods or service were not as described or counterfeit
You didn’t receive a refund.
If you paid using cash, cheque or bank transfer, unfortunately we can't try to get a refund on your behalf. You can still try to dispute with the seller, or you may be able to make a small claim. Citizens Advice has a help guide on making a small claim.
If you don't recognise a transaction or it doesn't look right, get in touch and we'll look into it. Lines are open 24 hours a day, 7 days a week. Call charges apply.
Contact us immediately if you think you've been the victim of fraud or notice anything unusual on your account. You can either call 159 or call us on the number below. Lines are open 24 hours a day, 7 days a week. Call charges apply.
What is 159?
When you call 159, you’ll be redirected to a service that connects you to your bank so you can report scams or suspected fraudulent activity.
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