How to register for online banking
Registration is quick and simple. Just follow the steps below.
Register for online and mobile banking at the same time
To register for online and mobile banking together follow the four simple steps below:
- Download our mobile app
Search for ‘Co-operative Bank’ in the App Store or Google Play, or use the links below. Once downloaded, open the app on your device, read and accept the terms and conditions, click “Next” and then “Register for online banking”
- Enter your details
Enter your name, date of birth and account details.
- Verify who you are
You'll be asked to answer a few questions and we will also send you a verification code to your mobile phone or email to help us confirm who you are.
You’ll need to have a valid email address or contact telephone number held with us. If you would like to check or amend your contact details before registering please contact us. Once you're registered you can manage your contact details within online banking or the mobile app.
- Set up your details
Create a username, password and 6-digit security code. Once you've done this, you'll be prompted to create another 6-digit passnumber that you can use to access the mobile app in the future. You’ll also be able to set up your Face and Touch ID (if applicable).
In future, when you want to log in:
- to Online Banking, you’ll need the username, password and 6-digit security code you created
- to the mobile app, you'll just need to authorise access using your app 6-digit passnumber, FaceID or fingerprint.
Our mobile app is currently available on:
- iPhone/iPad: iOS version 8.4.1 and above (iPhone 5s (64 bit) and newer)
- Android phones and tablets: version 5.1 and above (also called Lollipop).
For security reasons, you’ll soon not be able to use our mobile app on Apple devices running on iOS 8, 9, 10 and 11 or on Android devices running on versions 4, 5 or 6. This means to keep using our mobile banking app, your device must be running on iOS 12 and above, or Android 7 and above.
What you can do with online and mobile banking
Once you've registered you'll have access to your accounts 24/7, meaning that you can easily:
- manage your Direct Debits and standing orders
- transfer money between your Co-operative Bank accounts
- manage how we communicate with you, including your marketing preferences
- update your contact details
- search and sort through 13 months' worth of transactions on your current, savings and loan accounts
- make payments to new and existing recipients
- switch to and view paperless statements on your current, savings and credit card* accounts.
*Online banking only
We’re always listening to your feedback and working on ways to improve our digital channels. Take a look at our ‘your words in action’ page for the latest updates.
How we keep online and mobile banking secure
We're committed to making your banking experience as safe and secure as possible.
- we use advanced encryption technology to stop unauthorised users from reading secure information
- we have a range of fraud detection systems and regularly monitor your accounts for suspicious activity
- verification codes provide you with an additional layer of protection when you bank online that helps us protect your accounts
- when paying someone new we’ll check that you're confident about who you’re paying. We'll do this by guiding you through tailored information and providing the option to cancel the payment and discuss your concerns
- our fraud guarantee helps you recover money taken in fraudulent activity in the unlikely event you fall victim to fraud.
Not found what you're looking for?
Contact our support team