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The Business Exchange

As the original Ethical bank, we want to ensure that your business gets the support it needs to thrive. With our roots in the co-operative movement - and our values of fairness, equality and social responsibility - we've always prioritised the needs of SMEs, charities and community businesses.

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Our unique Ethical Policy

has been shaped by over 320,000 customer responses and guides how we do business

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community projects funded in 2020 through our Customer Donation Fund

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Coronavirus

If you’re concerned about how coronavirus has impacted your business and you require any advice or guidance, we're here to support you.

Support with Coronavirus
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Fraud protection

Protect your business with our fraud protection tips and stay informed about the latest threats, how they work and what to look out for.

Fraud protection
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Co‑operatives support

Co‑operative businesses can benefit from our partnership with Co‑operatives UK to access FREE resources and apply for support, including if your business is being impacted by the COVID‑19 pandemic.

Access support from The Hive
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Business Concierge

Expert legal and IT support for your business. We've teamed up with Assurant to provide a market leading Business Concierge package which has been designed, delivered and is serviced with your needs at heart.

Discover Business Concierge
axa

Business Insurance

We’ve chosen AXA as our preferred business insurance provider. Providing cover you can tailor to suit your unique business needs.

More about business insurance
Incomeing

Incomeing helps your business get paid simply and securely

As part of our commitment to helping small businesses grow and thrive, we've partnered with BankiFi, to provide their payment request service, Incomeing.

Learn more about Incomeing

What's new?

Free webinar 22 September 11am to 12noon - Helping your business adapt to the post-pandemic world

Our panel of experts from The Co-operative Bank, Greater Manchester Chamber of Commerce, AXA and Assurant will provide guidance on how businesses can thrive post-pandemic; covering legislation changes, furlough ending, the importance of data security and fraud & how to stay protected when combining office and remote working.

Secure my place
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Start-up Guide for New Business Owners

We want to help new businesses hit the ground running, so we’ve compiled a start-up guide that will help you consider all aspects of setting up a business. Find out how to write a business plan, set up insurance, use the right company structure and more.

View our start up guide
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Fraud and cybercrime - Free webinar

Fraud and cybercrime cost the UK £783.8m in 2020 and scams continue to increase. We recently hosted a webinar to provide businesses like yours with practical advice and support for protecting your business against fraud. Learn from leading experts on how to protect your business.

Click to watch the webinar

Awards

Winners of Best Service from a Business Bank and Best Charity Banking Provider

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Ethical then. Ethical now. The original ethical bank.

We are the bank for people with purpose. We've always believed that doing good and doing good business should go together. That's why we put your values at the heart of what we do and campaign for what you think is right.

Learn more about our values and ethics

Independent service quality survey results

Business current accounts

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1200 customers of each of the 14 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.

*SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover-related taxes).

Read our detailed business current account service quality survey results.

The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found on our business current account service quality information page.