of commitment to co-operative values and ethics
shaping our customer-led Ethical Policy to date
to 1,252 community organisations through our Customer Donation Fund
You can now send messages and chat with our dedicated customer support advisors to get help with your business banking whenever works for you.
In these difficult times, it's important that you know you're not alone. If you need guidance or support, we're here to help you.
We've collaborated with Greater Manchester Chamber of Commerce, DLA Piper and Women in Banking and Finance to host a free menopause in the workplace webinar on Wednesday, 8 November 2023 from 12 noon to 1pm.
Our help and support hub gives you answers to common queries on ways to bank and pay, how to get help with products and services, how to access support for financial difficulty; as well as offer user guides for Business Online Banking and our Business Mobile Banking app.
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,200 customers of each of the 15 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.
*SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover-related taxes).
The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found on our business current account service quality information page.