Coronavirus update

If you feel concerned about how the coronavirus pandemic will affect you and your finances, here's some information to help you navigate through these times.

Coronavirus support for customers

Contact us 

Common questions

Find answers to common questions in our online help centre.

Call us

Choose what you need help with and speak with the right people as quickly as possible.

Lost or stolen card?

Call us immediately if you believe your card is lost or stolen. Lines are open 24 hours a day, 7 days a week. Call charges

Call us on:

0345 600 6000

Help with online banking

Find out how to register for online banking, request a username reminder or password reset and stay safe online in our help centre

You can also call us on:

03457 212 212

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

Mobile app support

Information and guides for logging into the mobile app and setting up Apple Pay, Google Pay and Samsung Pay can be found in our help centre

You can also call us on:

03457 212 212

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

Forgotten details

Find out how to request a username reminder or reset your security or passcode details in our help centre

You can also call us on:

03457 212 212

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

Report fraud

Contact us immediately if you think you've been the victim of fraud or notice anything unusual on your account. 

Lines are open 24 hours a day, 7 days a week.

Call charges

Current account customers call us on:

03457 212 212

Credit card customers call us on:

0345 600 6000

Business account customers call us on:

03457 213 213

Current accounts

View our range of current accounts here.

Credit cards

View our range of credit cards here.

Savings

View our range of savings accounts here.

Mortgages

New or existing mortgage customers can speak to an advisor about borrowing more or moving house. Lines are open 9am to 5pm, Monday to Friday. Call charges

Call us on:

08000 288 288

Travel

Find out how to use your credit and debit cards abroad and when to tell us you're travelling abroad in our help centre.

You can also send us a secure message or call us on:

03457 212 212

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

Difficult times

Information and guides to support with bereavement, power of attorney, court of protection and major life events can be found in our help centre

You can also call us on:

03457 212 212

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

Financial support

Information on payment arrangements and support when going through divorce, illness, redundancy, maternity and other major life events can be found in our help centre

You can also call us on:

03457 212 212

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.

Call charges

Our text relay service

Relay UK is a free service to help people with speech or hearing difficulties communicate over the phone. You can use the service through a mobile app or with a textphone.

To use our relay service dial 18001 and the telephone number you want to call. 

A relay assistant will join the call and can:

*type what the caller is saying so you can read their responses

*read your written responses to the caller

Relay UK is a regulated service run by BT. Any calls you make are confidential and your data is secure. 

For more information please visit the Relay UK website.

Send a secure message

Log in to online banking to send a secure message.

Talk to us online

We've got our customer service people waiting to help you on Facebook and Twitter, Monday to Friday, 8am - 6pm, and 9am to 5pm at weekends.

Talk to us on Facebook

Send us a tweet

Find a branch

Use our branch finder to find your nearest branch.

Our branch staff can help you with any query you might have, as well as offering help in opening new accounts.

Can't find what you're looking for?

Call us on 03457 212 212

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.

Please see our UK call charges.

Not found what you're looking for?

Contact our support team