Update your contact details

Change your name

To change the name on your account you'll need to send in an original or certified copy of your marriage certificate, decree absolute or deed poll document plus examples of your old and new signatures.

Please post this information to:

The Co-operative Bank
Account Ownership
PO Box 600
Skelmersdale
Lancashire
WN8 6GF

Once we receive your change of details, we'll update your name and confirm this in writing to you. We'll also return any supporting evidence you've provided. This usually takes between 7-10 working days.

If you don't want to post your documents, you can take them into your local Co-operative Bank branch.

Change your phone number or email address in the mobile app

Log in to the app and:

• go to 'My settings and details'
• select 'Update number or email' from the bottom of the page
• verify the change by using your fingerprint, passnumber or Face ID.

Please allow 1 working day for your phone number to be updated.

Our app won't accept phone numbers that are over 12 digits. If your new phone number is over 12 digits long, you'll need to contact us so we can change it for you.