To change the name on your account you'll need to send in an original or certified copy of your marriage certificate, decree absolute or deed poll document plus examples of your old and new signatures.
Please post this information to:
The Co-operative Bank
PO Box 4931
Once we receive your change of details, we'll update your name and confirm this in writing to you. We'll also return any supporting evidence you've provided. This usually takes between 7-10 working days.
If you don't want to post your documents, you can take them into your local Co-operative Bank branch.
Log in to online banking and:
Please allow 1 working day for your phone number or address to be updated.
Online banking won't accept phone numbers that are over 12 digits. If your new phone number is over 12 digits long, you'll need to contact us so we can change it for you.
Log in to the app, and:
We'll ask you to verify the change by using your fingerprint, passnumber, or facial recognition. Please allow 1 working day for your phone number to be updated.
Our app won't accept phone numbers that are over 12 digits. If your new phone number is over 12 digits long, you'll need to contact us so we can change it for you.
You can also call us on:
03457 212 212 for current accounts and savings accounts
0345 600 6000 for credit cards
Call charges apply and lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. You can call us from the UK and abroad.
Not found what you're looking for?
Contact our support team