Lost or stolen card

Call us immediately on 0345 600 6000 if you believe your card is lost or stolen. Lines are open 24 hours a day, 7 days a week. Call charges

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Replace a damaged card

If your card is damaged or faulty, you can order a replacement card.

More about damaged cards

ATM support

Find out what to do if the ATM swallows your card or if you have available funds but the ATM has not dispensed your money.

ATM cash machine support

PIN support

Information and guidance on how to best manage your PIN.

More about PIN support

Cards that are due to expire

A replacement debit or credit card will automatically be sent out to you 14 days before your existing card expires. If you haven't received a replacement card 3 days before your old card expires, please contact us.

Add an additional card holder

Apply for an additional credit card holder and share the same benefits.

Add an additional card holder


Contactless payments allow you to make fast and secure payments by tapping your card on a payment reader, available at most retailers across the UK.

More about contactless

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