Telephone banking

Self-service telephone banking is a quick and easy way to bank from home.

What you can do
Register for telephone banking
Telephone banking numbers

Register for telephone banking

You'll need your account number and sort code or your 16 digit credit card number.

To request your 4 digit telephone banking security code, call us on:

03457 212 212 for current accounts and savings accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

Telephone banking numbers:

Call either our credit card or general account phone numbers and self-serve by selecting from the options below.

Credit card accounts

0345 600 6000

Our self-serve telephone banking lines are available 24/7. Call charges

All other accounts

Call 03457 212 212

Our self-serve telephone banking lines are available 24/7. Call charges

Options within telephone banking

Check the balance of every account

Select option 1 then option 2

Listen to your last 6 credits

Select option 2 then option 1

Listen to your last 6 debits

Select option 2 then option 2 again

Make payments between your accounts

Select option 3 then option 1

Make a payment to your Co-operative Bank credit card

Select option 3 then option 2

Order statements or stationery like Post Office® envelopes

Select option 4

Reissue your PIN to the address we hold for you

Select option 5