Telephone banking

Self-service telephone banking is a quick and easy way to bank from home. 

What you can do
Register for telephone banking
Telephone banking numbers

What you can do with telephone banking

Use automated telephone banking to:

  • check your balance
  • make transfers between your Co-operative Bank accounts
  • make payments to your Co-operative Bank credit card
  • check your recent transactions.

Register for telephone banking

You'll need your account number and sort code or your 16 digit credit card number.

Call 03457 212 212 to request your 4 digit telephone banking security code. Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

Telephone banking numbers: 

Call either our credit card or general account phone numbers and self-serve by selecting from the options below.

Credit card accounts

0345 600 6000

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

All other accounts

Call 03457 212 212 .

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

Options within telephone banking

Check the balance of every account

Select option 1 then option 2

Listen to your last 6 credits

Select option 2 then option 1 

Listen to your last 6 debits

Select option 2 then option 2 again

Make payments between your accounts

Select option 3 then option 1

Make a payment to your Co-operative Bank credit card

Select option 3 then option 2

Order statements or stationery like Post Office® envelopes

Select option 4

Reissue your PIN to the address we hold for you

Select option 5

Not found what you're looking for?

Contact our support team