Home insurance

Defaqto Star Ratings

Buildings cover

Up to £1,000,000

Included* = Up to buildings sum insured, which is the total cost of rebuilding your property if it was destroyed.

Contents cover

Choice of £60,000 or £80,000

Need to make a claim?

Before you make a claim:

• Report the incident to the police (if applicable)
• Check whether you're covered (see the policy documents below)
• Gather information including the policy number, date and time of loss or damage, and the police loss report number or crime number (if applicable).

If it's not urgent, the quickest and easiest way to make a claim is to log in or register your account. For more information visit the LV= claims portal. Or, you can also call one of the 24/7 claim lines:

LV=

Home Insurance claims

0330 678 5555

Home Emergency claims

Everyday Home Cover

0330 678 5246

Home Cover Extra

0330 678 5246

Legal Expense claims

0330 678 5245

Call charges

Policy excess

Your chosen excess will apply on each claim (£100 minimum). For escape of water claims, a £500 excess will apply unless a higher policy excess is chosen. In the event of subsidence, heave, or landslip, there's an excess of £1,000 under Buildings Insurance.

For more information including the exclusions and limitations that apply, please read the policy documents.

About LV=

The Co-operative Bank acts as an intermediary to LV= for Home Insurance.

This means that:

• We deal exclusively with LV= for your policy
• By choosing to get a quote, retrieve a quote or log into your online account you’ll be redirected to the LV= website portal
• LV= will provide The Co-operative Bank with information about the type of policy you purchase. We use this to make sure any future marketing we send to you is relevant - and only if you’ve consented to marketing
• The Co-operative Bank receive commission from LV= on all home insurance policies purchased by bank customers via this website
• You will not receive advice or any recommendation from The Co-operative Bank or LV= on this arrangement.

Learn more about our terms and services with LV=.

LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria General Insurance Group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number: 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number: 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB. Tel. 0330 1239970.