Report your card lost or stolen

Please call us immediately on 0345 600 6000. Lines are open 24 hours a day, 7 days a week. Call charges

Once you have reported your card lost or stolen it can't be used with Apple Pay, Google Pay or Samsung Pay.

What happens next?

A new card will be sent to you within 2 to 3 working days.

A new PIN will be sent within 2 to 5 working days.

Your Apple/Google/Samsung wallet will be updated with a new card the next working day.

Replace a damaged or faulty card

If your card has been damaged or faulty, you can order a replacement by following the steps below:

  • log in to online banking
  • select the relevant account
  • select 'Order a replacement card' from the Account Actions menu
  • your replacement card should be with you within 3-5 working days.

Please check that your address is correct before ordering a replacement card. Please destroy your old card by cutting it in half when your new one arrives.

If you're not registered for online banking, you can contact us to order a replacement card.

Not found what you're looking for?

Contact our support team