Current Account FAQs
Apply / Switch
What information do I need to open a current account?
What happens to any debit card transactions that I have asked my old bank to stop?
Which foreign currency accounts do you offer?
Does it matter who is the first named person on the account?
A payment was accidentally sent to my old current account - what happens now?
What joint accounts do you offer?
Where can I find the Credit Redirection Notification form?
I'm under 18, what identification documents can I provide to open an account?
Will switching my current account affect my credit rating?
What is a joint account and how do I apply?
What happens if I make any amendments to my payments on my old account?
What will happen with continuous card payments/recurring transactions when switching?
Do both joint account holders receive a contactless card?
Manage account
How do I register for Visa Secure so I can verify a card payment?
Will all account holders be able to see transactional information on the account?
How do I order a chequebook for my account and how long does it take to arrive?
Can my partner be added to my account if they have just moved to this country?
Can I access my joint account from your mobile app?
How do I apply for tax-free interest on my account if I do not normally live in the United Kingdom?
Can the balance in a joint account be accessed by all account holders?
How do I add or remove a joint account holder?
Is there a monthly fee for your current accounts?
How do I transfer from a sole account to a joint account?
Can we manage our joint account online or via the mobile app?
What should I do if I’ve not received goods or services that I ordered?
Packaged accounts
If I have an Everyday Extra current account, can I turn it in to a joint account?
What is the eligibility criteria for the Everyday Extra current account?
What additional benefits packages can I choose with my Privilege and Privilege Premier account?
How do I register my Privilege and Privilege Premier current account additional benefits?
Can I upgrade my Privilege/Privilege Premier account into an Everyday Extra current account?
I have a sole current account, but would like a joint Everyday Extra current account
Can I open an Everyday Extra current account if I don't already have another account with you?
How much is the monthly subscription fee for the Everyday Extra current account?
What features do I get with a Privilege Premier current account?
I have several accounts, which one should I upgrade to the Everyday Extra current account?
What are the features of the Everyday Extra current account?
Can I downgrade my Everyday Extra current account at any time?
Overdrafts
Why are you sending me overdraft text alerts?
Will I receive overdraft text alerts if I have Power of Attorney?
Will I receive overdraft text alerts for all my accounts?
What overdraft do I get with my Student Current Account?
Will I be charged for having an overdraft?
What are overdraft text alerts?
What is the overdraft charges cap?
What is an unarranged overdraft?
How often will I receive overdraft text alerts?
What happens if I go over my overdraft limit?
Are overdraft text alerts secure?
Can I opt back into receiving overdraft text alerts if I have opted out?
I have received an overdraft text alert, how do I know what scheduled payment(s) it is referring to?
How do I opt into receiving overdraft text alerts?
I have received an overdraft text alert, what charges could I incur?
When will you send me overdraft text alerts?
I have received an overdraft text alert, how can I pay in?
Statements and transactions
Can I request Payment Transaction History on a closed account?
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