Here, you can learn how to make a payment to someone new in the mobile app.
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In this step-by-step guide, we explain how you can use the app to easily make payments to someone new, if they're based in the UK.
International payments work differently – you can find out more in our guide to making international payments.
Please note: some banks don't take part in this service, known as the Confirmation of Payee service. So we aren't always able to verify the payee's details.
If successful, you'll see a confirmation message saying that your payment request has been sent. We'll also save the details of the person or business you paid as a 'saved payee'. Now you'll be able to transfer money to them without having to enter their details again.
When you've finished making your payment, you can click 'Return to my accounts' to go back to the main app screen.
If you've tried to make a payment and it was unsuccessful, we recommend trying again. There are a number of reasons why a payment might be unsuccessful – you can find out more and get extra support in our money transfers guide.
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Learn how to pay someone you've paid before in the app.
Find out how to transfer money to your other Co-operative Bank accounts and credit cards in the app.
Learn how to get set up on the app, find online safety tips, and more.
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