Operating system

Is your device compatible with our mobile app?

To use our mobile banking app, your device must be running on iOS 15 and above, or Android 7 and above.

Why can't older operating systems be used?

Both Apple and Android regularly release updates to keep your device protected against potential threats, add new features, and fix any bugs or issues. When older operating systems become outdated, the manufacturers stop sending these updates. This means that those systems are less secure, making you more vulnerable to fraudsters, hackers and malware.

Here at The Co-operative Bank, we do everything we can to keep your money safe. This is why we only run our app on devices with the most secure operating systems.

How to check if your device needs updating

  1. Go to Settings > General > Software Update
  2. Check what iOS version you have - if it’s earlier than iOS 15, you will need to update your device if you want to use our app in the future
  3. If there’s an update available, you should have the option to either ‘Install Now’ or ‘Download and Install’

Make sure to back up your device beforehand using iCloud or your computer.

  1. Go to Settings > System > System update
  2. Check what Android version you have. If it’s earlier than version 7, you will need to update your device
  3. If there’s an update available, follow the instructions on the screen.

What if your device can’t be updated?

If there are no updates available for your device and you’re unable to use our app, you’ll still be able to use your mobile device to log into online banking. You’ll also have the option to use telephone banking or head into one of our branches.

Get the latest version of our app

Download the app on Apple
Download the app on Android

Apple, iOS, iPhone, iPad and the Apple Store are trademarks of Apple Inc., registered in the U.S. and other countries. Android, Google Play and the Google Play logo are trade

Related Pages

Mobile banking

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