Buildings and contents insurance provided by LV=. Get an online quote in minutes by answering just five questions.
With this insurance, you’ll:
- Be charged no interest when paying monthly
- Have access to call lines 24/7, 365 days of the year
- Be covered by one of the UK's largest personal lines insurers with 180 years of history in the UK
- Get home emergency and accidental damage cover if you choose Home Cover Extra.
- Cover for personal accidents and emergency medical expenses
- UK holiday cover included (excluding personal liability)
- Replacement of lost luggage
- Winter sports cover
- No excess to pay on claims
- Roadside assistance if you're stranded, at home or in Europe
- Up to 3 days' car hire while your vehicle is repaired
- Alternative transport to your destination or a hotel stay while you wait
- Electric vehicle (EV) cover too
- Cover for your mobile phone and SIM in the event of loss, theft, accidental damage, or breakdown (including faults), up to £1,500
- Cover for any unauthorised calls, texts, or data use
- Cover for your phone's accessories, up to the value of £350
- £75 excess, per claim
Existing home insurance customers
Already purchased a home insurance policy with LV= through The Co-operative Bank? In the provider's online portal, you can:
- Access all your important documents
- Renew or make a change to your policy
- Start making a claim online.
You can also make a claim or get help over the phone if you’d prefer.
Home insurance — frequently asked questions (FAQs)
General home insurance FAQs
Existing Everyday Extra account customers
Already got an Everyday Extra account? Get the help you need with your policies.
How to make a claim
For claims, emergency assistance, and policy queries, call us on:
+44 (0)344 249 9981 (call charges apply)
General enquiries
Lines are open Monday to Friday, 9am to 5pm, and Saturday and Sunday, 9am to 6pm.
Breakdown and medical emergencies
Lines are available 24/7 from both the UK and abroad.
Travel insurance help and claims
To make a travel insurance claim with AXA, our service provider as part of the Everyday Extra account, you can use their secure claims portal.
If you have a general travel insurance enquiry or need an insurance certificate, please email AXA directly at: help@axa-assistance.co.uk
Worldwide family travel insurance is underwritten by Inter Partner Assistance (IPA) and serviced by AXA Travel Insurance. Both companies are part of the AXA Group.
About LV=
LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria General Insurance Group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number: 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number: 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB. Tel. 0330 1239970.
Not found what you're looking for?
Contact our support team