Mortgages FAQs

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What is the Bank of England base rate?

Will the mortgage in principle affect my credit score, or appear on my credit file?

When do you do conduct a credit search?

What types of valuation are there?

What types of property ownership are acceptable?

What solicitors can I use for my mortgage application with you?

What is your lending criteria for applying for a mortgage?

I am self employed, can I apply for a mortgage?

What is the maximum age by which my mortgage must be repaid?

Is there a minimum income I must earn to be able to apply for a mortgage?

I have an IVA (Individual Voluntary Arrangement), can I apply for a mortgage?

I am a contractor, am I able to apply for a mortgage?

I have a second job, can I use this income to form part of my mortgage application?

I have taken out a mortgage with you, do I have to live in the property?

What is a capital and interest mortgage?

I am discharged from bankruptcy, am I eligible for a mortgage?

I work on a commission only basis, can I apply for a mortgage?

Can I take a mortgage in just my name if someone else owns part of the property, or is on the deeds?

What can I use as a deposit?

Can I take additional lending to fund my deposit?

What is the maximum mortgage amount?

Can I apply for a mortgage if I am on maternity leave?

What is the mortgage completion date?

Do you offer mortgages on new build flats?

I'm applying for a mortgage, how much can I borrow?

Manage existing mortgage

Can I apply for additional borrowing on my mortgage?

Mortgages - Bank of England Base Rate Change

How does the Bank of England base rate affect my mortgage?

What is a mortgage payment holiday?

Can I change my mortgage rate before the end of my initial rate period?

Can I apply for a further advance on my mortgage?

I'm a mortgage customer, how do I change my address?

I am worried about an increase in my mortgage's interest rates. What can I do?

Can I make overpayments on my mortgage?

Can I transfer my mortgage to another property?

How can I request a redemption statement?

Product switch

I want to switch more than four sub-accounts but the system won't allow me to select them all. How do I switch more than four accounts as part of the same application?

What are the fees/charges for switching?

I think that my property has increased in value since the last time I took out my mortgage, can I change this?

I have an Early Repayment Charge (ERC), can I still switch?

Will I receive any advice and/or a personal recommendation on which product I should switch my mortgage to using the online service?

Who's eligible to switch online?

I've started my mortgage products switch online, but some of my personal details are incorrect. How do I change these?

I'm not sure which mortgage product I should choose, do you offer advice?

I've started my mortgage products switch online, but I'm not able to select some of my accounts to be switched, why is this?

How can I pay the mortgage Product fee?

I've tried to switch my mortgage product online but my details aren't being recognised, why is this?

Re-mortgaging

My current mortgage deal is ending, how do I change to a new deal?

I am an existing mortgage customer, am I able to remortgage to a new deal?

My mortgage deal is about to end, what are my options?

If I already have a mortgage with The Co-operative Bank or Britannia Building Society, can I submit a mortgage in principle online?