How to make a payment to someone you've paid before in the app

Here, you can learn how to make a payment to someone you've paid before in the mobile app. We refer to people or businesses you've paid before as saved payees.

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How to make a payment to someone you've paid before

In this step-by-step guide, we explain how, you can use the app to easily make payments to a person or a business you've paid before, if they're based in the UK.

International payments work differently – you can find out more in our guide to making international payments.

To begin, set up your payment

  1. First, log in to the app, and tap 'Pay & Transfer'. Here you can select the account you want to pay the money from.
  2. Then, tap 'Pay a saved payee'.
  3. Now, decide how much you want to transfer, and enter an optional payment reference. 
  4. Once you've done this, tap 'Continue'.

Next, confirm the details of your payment

  1. You'll be taken to the 'Confirm details' page, where you can review the payment details. If something's not right, you can tap 'Edit' to make changes. If the details are correct, tap 'Confirm and pay'.
  2. Once you've tapped 'Confirm and pay', you'll need to authenticate the payment by using Face ID, Touch ID or biometrics, or by entering your 6-digit passnumber.
  3. We'll then process your payment request.

Finally, check if your payment has been successful

  • If your payment is successful

    If successful, you'll see a confirmation message saying that your payment request has been sent.

    When you've finished making your payment, you can tap 'Return to my accounts' to go back to the main screen.

  • If your payment is unsuccessful

    If you've tried to make a payment and it was unsuccessful, we recommend trying again. There are a number of reasons why a payment might be unsuccessful – you can find out more and get extra support in our money transfers guide.

Face ID and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions.

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