Loans support

Find help and support for your existing Co-operative Bank personal loan or Professional and Career Development loan

Repaying your loan early

Trouble repaying

PPI (Payment Protection Insurance)

Professional and Career Loan

Repaying your loan early

You can repay your loan in full at any time. You can also make partial repayments to your loan (on top of your regular monthly payments).

If you repay your loan early (in part or in full), you might be charged:

28 days additional interest for loan terms of 1 year or less

58 days additional interest for loan terms over 1 year

If you can’t pay back your loan

We understand that circumstances can change.

Payment holidays are not available on loans, so if you’re struggling to make a payment towards your loan call us on

0800 028 8696

Lines are open Monday to Friday 8am to 8pm, and Saturday 9am to 5pm.

If you’d prefer to talk face to face, you can visit your local branch.

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Payment Protection Insurance (PPI)


PPI complaints deadline 29 August 2019

The FCA set a deadline to complain about PPI of 29 August 2019. As this date has passed, you’re no longer able to check if you had PPI or complain about the sale of PPI.

If exceptional circumstances prevented you from enquiring or complaining about the sale of PPI before the deadline, we may be able to review your sale.

To submit a complaint for review:

  • download our complaints form

  • describe the exceptional circumstances that prevented you from raising your complaint before the deadline

  • email it to

We’ll look at all the information you provide to decide whether we can review the sale. Not all complaints will be accepted.

Alternatively, you can write to us at:

PPI Operations
5th Floor
1 Balloon Street
M60 4EP

Professional and Career Development loan

We no longer provide Professional and Career Development loans.

If you’ve finished your course and you’re struggling to repay your Professional and Career Development loan, please contact our Financial Support team on 0344 844 8899. Lines are open Monday to Friday 8am to 6pm, and Saturday 9am to 5pm.

You can also get advice from the National Careers Service.

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