You'll only be able to use our app on a device with a compatible operating system as follows:
iPhones or iPads
Version 8.4.1 and above for iPhone 5s (64 bit) and newer
Version 5.1 and above. Also called Lollipop
Keep your device up to date
Keeping your device up to date ensures that you stay protected against any operating system issues or potential threats.
If there are no updates available for your device and you are still unable to download our app, you can still use your mobile to log into online banking.
Passnumber is correct but you get an error message
If you see the following error message and you're entering the correct passnumber you'll need to reset the app:
To reset the app:
If you lose your phone contact your mobile network provider immediately so they can disable your phone. Nobody will be able to login to your mobile banking app without your passnumber, fingerprint or Face ID.
Find out how to protect your data if your device is lost or stolen
If you change your phone you'll need to download the app again from your app store and follow the on screen instructions.
We strongly recommend that you do not download or use the mobile banking app with a jailbroken or rooted device.
Jailbreaking or rooting is the process of removing some or all of the limitations imposed by the phone manufacturer on their devices. This can impact the built in security features and may leave your device vulnerable to fraudulent attacks.
Not found what you're looking for?
Contact our support team