To use our mobile banking app, your device must be running on iOS 15 and above, or Android 7 and above.
Both Apple and Android regularly release updates to keep your device protected against potential threats, add new features, and fix any bugs or issues. When older operating systems become outdated, the manufacturers stop sending these updates. This means that those systems are less secure, making you more vulnerable to fraudsters, hackers and malware.
Here at The Co-operative Bank, we do everything we can to keep your money safe. This is why we only run our app on devices with the most secure operating systems.
Make sure to back up your device beforehand using iCloud or your computer.
If there are no updates available for your device and you’re unable to use our app, you’ll still be able to use your mobile device to log into online banking. You’ll also have the option to use telephone banking or head into one of our branches.
Get the latest version of our app
Apple, iOS, iPhone, iPad and the Apple Store are trademarks of Apple Inc., registered in the U.S. and other countries. Android, Google Play and the Google Play logo are trade
If you see the following error message and you're entering the correct passnumber you'll need to reset the app:
If you lose your phone contact your mobile network provider immediately so they can disable your phone. Nobody will be able to login to your mobile banking app without your passnumber, fingerprint or Face ID.
Find out how to protect your data if your device is lost or stolen
If you change your phone you'll need to download the app again from your app store and follow the on screen instructions.
We strongly recommend that you do not download or use the mobile banking app with a jailbroken or rooted device.
Jailbreaking or rooting is the process of removing some or all of the limitations imposed by the phone manufacturer on their devices. This can impact the built in security features and may leave your device vulnerable to fraudulent attacks.
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