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Check the status of our services

On this page you can check the status of our services for personal banking and business banking.

We’ll always work hard to make sure you have the most up-to-date information on how our services are running. We'll let you know when to expect planned maintenance and keep you informed during unexpected outages, to cause the least disruption to your day as possible.

This page was most recently updated on 03/05/2024 at 9.15am.

Personal banking

Visit our personal banking homepage

There is no planned maintenance scheduled

If you're experiencing an unknown issue with accessing one of our services and have not received any communication from us as to why, you can:

Need to let us know about an outage? Report an issue.

Business Banking

Visit our business banking homepage

There is upcoming planned maintenance to some of our services

We are making some changes to improve your experience and keep our services secure. There is upcoming planned maintenance across our Business Online Banking, Business Banking App, FD Online and automated telephone services from 10:30pm Saturday 4 May until the early hours of Sunday morning.

  • Financial Director

    This service is working currently, but we have some upcoming planned maintenance.
    Using Financial Director

  • Report an issue

    If you’re experiencing a problem with one of our services, or have noticed an issue that’s affecting your experience, please send us a message on Facebook or Twitter.

    Not on social media?

    For personal banking call us on 03457 212 212. Lines are open 8am to 6pm, Monday to Friday and 9am to 5pm, Saturday and Sunday (call charges apply).

    For business banking call us on 03457 213 213. Lines are open 8am to 6pm, Monday to Friday and 9am to 12pm on Saturday (call charges apply).

Information about maintenance and outages

Planned maintenance

To give you the best customer experience possible, we sometimes need to carry out work on our systems to make improvements. As well as keeping all of our services safe and secure. During these periods we try to minimise the impact on our customers by:

  • Carrying out maintenance at times that will cause the least disruption, like weekends or the early hours of the morning
  • Letting you know in advance so that you can make any payments or transfers beforehand
  • Letting you know when we aim to have work completed, so you can access the improved service as soon as possible.

Unplanned outages

If any of our services become suddenly unavailable, we’d like to apologise for any inconvenience caused. This can happen for a number of technical reasons, but rest assured we always work hard to get any issues resolved as quickly as possible.

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