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Business Banking Update | 22/09/2026, 22:00

We're continuing to make progress in resolving delays affecting some payments and transactions processing following the upgrade to Digital Services, work remains ongoing to complete the remaining activity.

Some customers may still experience delays before payments and account information are fully reflected in their accounts. Payments are continuing to be processed, so please do not resubmit any payments you've already made.

The most up-to-date balance information is currently available through our automated telephone banking service 03457 213 213, available 24/7 with no queue. 

Our teams remain focused on completing the remaining processing activity as quickly and safely as possible, and we'll provide further updates when available.

We're really sorry about this issue and apologise to all our business customers. To help support affected customers, our Business Banking contact centre will remain open until 19:00pm this evening and re open at 07:00am tomorrow if you need to speak to us.

Business Banking Update | 23/09/2026, 08:00

We're continuing to make progress in resolving delays affecting some payments and transactions processing following the upgrade to Digital Services, some progress was made overnight and we are aiming to provide a further update as soon as possible as to current position of delayed payments.

Some customers may still experience delays before payments and account information are fully reflected in their accounts. Payments are continuing to be processed, so please do not resubmit any payments you've already made.

The most up-to-date balance information is currently available through our automated telephone banking service 03457 213 213, available 24/7 with no queue.

Our teams remain focused on completing the remaining processing activity as quickly and safely as possible, and we'll provide further updates when available.

We sincerely apologise for this issue and the inconvenience caused to our business customers.

To support affected customers, our Business Banking Contact Centre will remain open until 7:00pm again this evening. We continue to review our opening hours on a daily basis to ensure appropriate support remains available.

Should we need to extend our opening hours further, depending on the status of the incident, we will communicate this as soon as possible.

Business Banking Update - 23/09/2026, 12:20

Following a scheduled and important upgrade to our business banking systems over the weekend, some of our business banking customers may not be able to see their most recent balance and transaction information through Business Online Banking and Business Mobile Banking. 

Payments are continuing to be processed, so please do not resubmit any payments you've already made. 

Customers can continue to make payments and use their accounts as normal. The current issue affects how quickly some transactions and balances are displayed through digital channels. 

If you need the most up-to-date balance on your account, this is available through our automated telephone banking service on 03457 213 213, available 24/7 with no queue. 

Our teams are working around the clock to restore normal service and we will provide a further update as soon as possible. 

To support affected customers, our Business Banking Contact Centre will remain open until 7:00pm this evening. We continue to review opening hours daily to ensure appropriate support remains available and will communicate any further extensions should they be required. 

We sincerely apologise for this issue and the inconvenience caused to our business customers.

Business Banking Update - 23/09/2026, 19:30

Following a scheduled and important upgrade to our business banking systems over the weekend, some of our business banking customers may not be able to see their recent payment and transaction information through Business Online Banking and Business Mobile Banking.

We’re very sorry for the disruption and want to assure you that our teams are working around the clock to restore normal service.

The majority of customers can now access their available balance across Financial Director, Business Online Banking and Business Mobile banking channels.

Payments are processing as normal, both in and out of your account, however, the current issue affects how some transactions are displayed through our digital channels.

To support affected customers, our Business Banking Contact Centre will be open from 7:00am to 7:00pm 24.09.2026. We continue to review opening hours daily to ensure appropriate support remains available and will communicate any further extensions should they be required.

We sincerely apologise for this issue and the inconvenience caused to our business customers.

Business Banking Update - 25/09/2026, 09:00am

Following a scheduled and important upgrade to our business banking systems over the weekend, some of our business banking customers may not be able to see their recent payment and transaction information through Business Online Banking and Business Mobile Banking. 

We’re very sorry for the disruption and want to assure you that our teams are working around the clock to restore normal service.

Payments are processing as normal, both in and out of your account and your balance is correct. However, the current issue affects how some transactions are displayed through our digital channels. 

To support affected customers, our Business Banking Contact Centre will be open from 7:00am to 7:00pm today. We continue to review opening hours daily to ensure appropriate support remains available and will communicate any further extensions should they be required.

We sincerely apologise for this issue and the inconvenience caused to our business customers.