1. Home
  2. Mobile banking

Introducing our mobile banking app

New mobile banner

The mobile banking app from The Co-operative Bank comes with new features to help you bank better.

The app makes it quick and easy to manage your money on-the-go.

Download our mobile banking app. 

Apple app store badge google play badge


Getting started with mobile banking

To use the app, you’ll need to be registered for online banking and know your login details. If you are not already registered for online banking, you can easily register once you’ve downloaded the app.

Once you’ve downloaded the app you’ll be prompted to enter your online banking:

  • Username
  • Password
  • 6-digit online banking security code

Next we’ll send you a verification code. You can choose for this to be sent to the mobile phone number or email address you have registered with us. You’ll then be prompted to enter the verification code. Never share this code with anyone.

Please note - the code you receive will be valid for one hour. If your code expires or you haven’t received it, you can request for us to resend it to your chosen device.

Once we’ve verified your identity we will ask you to create a 6-digit passnumber.


What you can do on the app

Our app makes managing your money easier. Check your balance, make payments and view transactions, wherever you are, whenever you want. We can now make updates and improvements to the app more often, so that you can bank the way you want to.

Download our mobile banking app.

Apple app store badge google play badge

  • Log in securely with your fingerprint, Face ID (only available on iOS devices) or a passnumber
  • Browse over a year’s worth of transactions on your current, savings and loan accounts
  • Save and pay a new payee
  • If you don’t want to save a payee, you can make a one-off payment up to a value of £250 in a 24 hour period.
  • Quickly transfer money between your Co-operative Bank accounts and make payments to your Co-operative Bank credit card without the need to set up a new payee 
  • Switch your statement preferences for your current and savings accounts by simply opting in or out of paperless statements
  • View and cancel your Direct Debits, standing orders and future dated payments (where you have provided a reference).
  • Update your contact number and email address.
  • Easily change your marketing preferences and let us know how you want to be contacted - via post, email, phone or SMS

Need help setting up your app

Help using the app


New updates are on their way

We are continuously making improvements to our app, based upon your feedback, so that you can bank the way you want to.

Learn more about what’s coming next in mobile.

What you need to know if you have previously set up balance and limit text alerts

  • Balance and limit text alerts are not available to set up in our new app. You will also no longer receive alerts that you set up in a previous version of our app.
  • Overdraft alerts will be unaffected; we will continue to send you a text (with the exception of those who have a Cashminder account) to notify you either before you go into or when you have entered into an unarranged overdraft.

How we keep mobile banking secure

We’re committed to making your mobile banking experience as safe and secure as possible.

  • We use advanced encryption technology to stop unauthorised users from reading secure information
  • We have a range of fraud detection systems and regularly monitor your accounts for suspicious activity
  • Verification codes provide you with an additional layer of protection when you bank online that helps us to protect your accounts
  • Our fraud guarantee helps you recover money taken in fraudulent activity in the unlikely event you fall victim to fraud

More about how we protect you


Mobile payments

Pay on the go with Apple Pay, Google Pay and Samsung Pay, available on compatible devices. Your banking information is kept secure as it isn’t stored on your device, and it isn't shared when you pay. Paying in shops, apps, and online has never been simpler, safer or more private.


Important Documents

Terms and conditions of use for the online and mobile banking service

Download Terms and conditions of use for the online and mobile banking service PDF (63KB)