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Introducing our mobile banking app

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The mobile banking app from The Co-operative Bank comes with new features to help you bank better.

The app makes it quick and easy to manage your money on-the-go.

Download our mobile banking app. 

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Getting started with mobile banking

To use the app, you’ll need to be registered for online banking and know your login details.

You'll need your: 

  • Username
  • Password
  • 6-digit online banking security code

If you are not already registered for online banking, you can easily register once you’ve downloaded the app.

What you can do on the app

Our app makes managing your money easier. Check your balance, make payments and view transactions, wherever you are, whenever you want. We can now make updates and improvements to the app more often, so that you can bank the way you want to.

Download our mobile banking app.

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  • Log in securely with your fingerprint, Face ID (only available on iOS devices) or a passnumber
  • Browse over a year’s worth of transactions on your current, savings and loan accounts
  • Make one-off payments up to a value of £250 in a 24 hour period. You can also pay people and companies you’ve paid before
  • Quickly transfer money between your Co-operative Bank accounts and make payments to your Co-operative Bank credit card without the need to set up a new payee 
  • Switch your statement preferences by simply opting in or out of paperless statements
  • Easily change your marketing preferences and let us know how you want to be contacted - via post, email, phone or SMS

Need help setting up your app

Help using the app

New updates are on their way

The main benefit of our new app, unlike our old one, is our ability to make regular updates, which means we can now bring to life, new features and functionality that matter to you most

In fact in the coming months and by popular demand, we’ll be bringing you the ability to set up and save a new payee in the app, using your fingerprint, passcode or Face ID.

What you need to know if you have previously set up balance and limit text alerts

  • Balance and limit text alerts are not available to set up in our new app. You will also no longer receive alerts that you set up in a previous version of our app.
  • Overdraft alerts will be unaffected; we will continue to send you a text (with the exception of those who have a Cashminder account) to notify you either before you go into or when you have entered into an unarranged overdraft.

How we keep mobile banking secure

We’re committed to making your mobile banking experience as safe and secure as possible.

  • We use advanced encryption technology to stop unauthorised users from reading secure information
  • We have a range of fraud detection systems and regularly monitor your accounts for suspicious activity
  • Your card reader provides you with an additional layer of protection when you bank online that helps us to protect your accounts
  • Our fraud guarantee helps you recover money taken in fraudulent activity in the unlikely event you fall victim to fraud

More about how we protect you

Mobile payments

Pay on the go with Apple Pay, Google Pay and Samsung Pay, available on compatible devices. Your banking information is kept secure as it isn’t stored on your device, and it isn't shared when you pay. Paying in shops, apps, and online has never been simpler, safer or more private.

Important Documents

Terms and conditions of use for the online and mobile banking service

Download Terms and conditions of use for the online and mobile banking service PDF (63KB)