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Call wait times

We would like to apologise to our mortgage customers who are experiencing longer wait times than usual, we are receiving a very high level of calls at present. We are working hard to answer your calls whilst providing a safe environment for our colleagues. Thank you for bearing with us.

Please only contact us if it is urgent, this will help to protect our services and allow us to support our most vulnerable customers. 

Coronavirus support

We know you may be worried about making your mortgage payments due to coronavirus, your peace of mind is our top priority - we’re here to help.

Find out how to get a mortgage holiday

Existing customers

Find all the information you need for your Co-operative Bank or Britannia mortgage, whether you are moving home, borrowing more or looking to switch to a better deal.

What you can do over the phone

Discuss your mortgage

Book, change or cancel an appointment with a mortgage adviser

Check the progress of your application

What you'll need to apply

When you apply for a mortgage, we’ll need some things from you, such as:

  • Details of your names and addresses for the last 3 years
  • Details of your current income
  • Details about the property

New mortgage customers


Logo for Platform Part Of The Co-operative Bank

New Co-operative Bank mortgages are available exclusively through our intermediary mortgage brand, Platform. Platform offers a wide range of competitive Residential and Buy to Let mortgages. Platform only works with professional mortgage advisers.

We are unable to take applications from new mortgage customers in a Co-operative Bank branch or over the telephone. If you require general information about choosing a mortgage please see The Money Advice Service website.

The decision to appoint an intermediary to act on your behalf must be made on the basis of your own enquiries and The Co-operative Bank has no responsibility for the advice or assistance provided by the intermediary.

This link provides information on choosing a local adviser and a search tool.

Find your local mortgage advisor

L&C Mortgages

Logo for London and Country Mortgages

L&C Mortgages is one of many intermediaries that provides mortgage advice. Please be aware there may be other independent mortgage advisers more appropriate for your needs. 

L&C Mortgages provide fee free mortgage advice.  Their online mortgage finder lets you compare the deals you're eligible for and submit a request for a personalised recommendation, or you can talk to a mortgage adviser over the phone.

This link is provided for convenience only and should not be taken to constitute an endorsement or an approval by The Co-operative Bank of any of the products or services of L&C Mortgages. The Co-operative Bank receives no commission from L&C Mortgages and accepts no responsibility for the accuracy, legality or content of L&C Mortgages website.

Visit L&C Mortgages

Legal & General Home Finance Lifetime Mortgages

Logo for Legal and General

Legal & General Home Finance offer award-winning Lifetime Mortgages that could help you pay off your interest only mortgage. One in three people choose Legal & General Home Finance for their lifetime mortgage. This makes them one of the largest lifetime mortgage lenders in the UK.

With Legal & General Home Finance you’re in experienced hands and, with their advice service, you can be confident you’re making fully informed decisions when considering a lifetime mortgage.

A lifetime mortgage is a loan secured against your home.

Find out more about Lifetime Mortgages

Interest only mortgage customers

Learn what you can do with your interest only mortgage, like overpaying and switching to repayment.

Your home may be repossessed if you do not keep up with repayments on your mortgage

The Co-operative Bank reserves the right to change or withdraw any of its mortgage deals at any time. All loans are subject to status and valuation.