Contact us

Get help with your everyday banking needs from real advisers on the Co-operative Bank business help app

Message our dedicated customer support advisers to help with your business banking whenever works for you. This app is available to business customers who are authorised to conduct banking over the phone with us.

  • Try our frequently asked questions

    If you have a question, try our frequently asked questions for businesses. Our FAQs have lots of answers to common questions and step by step guides to our services.

View our FAQs

Call us

I have a problem

Suspected scam

Lines always open

Call us from a different device to the one the unexpected number has called you on to stop the scammer continuing their call with you.

What is 159?

Call 159 if:

  • You think that someone is pretending to be The Co-Operative Bank

  • Someone is asking you to move your money or send them money or your personal details right now

Fraud, digital banking compromised

Lines always open

Call us on 03457 213 213 to report:

  • Fraud or suspected fraud

  • Business Online Banking IDs compromised

  • Business Banking App IDs compromised

  • Hacking or suspected hacking

Card is stolen, lost, blocked or damaged, forgotten PIN

Lines always open

Call us on 0345 600 6000 to report:

  • Stolen card

  • Lost card

  • Blocked card

  • Damaged card

  • Forgotten PIN

I still need to speak to someone

Digital banking, international payments, general enquiries

Lines open Monday to Friday 8am to 6pm and Saturday 9am to 12 noon

Call us on +44(0)3457 213 213 for support with:

  • Business Online Banking

  • Business Banking App

  • International payments

  • General enquiries

CHAPS payments

Lines open Monday to Friday 8am to 5pm

Call us on 0345 604 4533 for support with:

  • CHAPS payments

Business Visa charge card

Lines open Monday to Friday 8am to 6pm and Saturday 9am to 12 noon

Call us on 0345 606 6701 for support with:

  • Business Visa

Visit a branch or write to us

  • Visit a branch

    Visit one of our branches across the UK. We’ll be happy to answer your questions.

    Find a branch

  • Write to us

    The Co-operative Bank - Business

    Business Customer Services

    PO Box 250


    WN8 6WT

View our accessible services

You should be able to contact us in a way that works for you. We provide a range of services and tools to help you communicate with us more easily.

These are suitable if you:

  • are blind or partially sighted
  • are deaf or have hearing loss
  • use British Sign Language as your primary language
  • have a mobility or dexterity impairment.

Make a complaint

We know things go wrong sometimes.

Complaints are valuable to us. When you let us know you’re not happy, it helps us put things right for you. It also helps us improve products and services for all of our customers.

Find out how to make a complaint