Contact us

This information is about our business support services

Contact information for personal banking

I have a problem

Call charges apply

Suspected scam

Lines always open

Call us from a different device to the one the unexpected number has called you on to stop the scammer continuing their call with you.

What is 159?

Call 159 if:

  • You think that someone is pretending to be The Co-Operative Bank

  • Someone is asking you to move your money or send them money or your personal details right now

Fraud, digital banking compromised

Lines always open

Call us on +44(0)3457 213 213 to report:

  • Fraud or suspected fraud

  • Business Online Banking IDs compromised

  • Business Banking App IDs compromised

  • Hacking or suspected hacking

Card is stolen, lost, blocked or damaged, forgotten PIN

Lines always open

Call us on +44(0)345 600 6000 to report:

  • Stolen card

  • Lost card

  • Blocked card

  • Damaged card

  • Forgotten PIN

I have a question

Try our frequently asked questions for businesses. Our FAQs have lots of answers to common questions and step-by-step guides to our services.

I still need to speak to someone

Call charges apply

Digital banking, international payments, general enquiries

Lines open Monday to Friday 8am to 6pm and Saturday 9am to 12 noon

Call us on +44(0)3457 213 213 for support with:

  • Business Online Banking

  • Business Banking App

  • International payments

  • General enquiries

CHAPS payments

Lines open Monday to Friday 8am to 5pm

Call us on +44(0)345 604 4533 for support with:

  • CHAPS payments

Business Visa charge card

Lines open Monday to Friday 8am to 6pm and Saturday 9am to 12 noon

Call us on +44(0)345 606 6701 for support with:

  • Business Visa

Commercial banking

Get in touch with our Relationship Managers if:

  • You have a Relationship Manager, or

  • You're thinking about switching to us and have a turnover of more than £1million, or

  • A lending requirement of more than £250k

Visit a branch

Visit one of our branches across the UK. We’ll be happy to answer your questions.

Find a branch

Write to us

The Co-operative Bank - Business
Business Customer Services
PO Box 250
Skelmersdale
WN8 6WT

Complaints

We know things go wrong sometimes.

Complaints are valuable to us. When you let us know you’re not happy, it helps us put things right for you. It also helps us improve products and services for all of our customers.

Find out how to make a complaint

Business Online Banking token request

If you’re an existing Business Online Banking user, you can now order a replacement physical plastic security token by completing and emailing a form. No need to call Alternatively you can also visit a branch to action this request.

Request token