Contact us

Important information about our contact centres

We are currently experiencing an extremely high number of calls into our customer service team. This means the current wait to talk to us is a lot longer than usual and we would advise to use our self-service options where possible. We apologise for any inconvenience caused.

For any support needed in using our online banking service, please use our online banking user guide and FAQs. If you haven't already done so you can register for online banking now.

Register for online banking

Online banking user guide

FAQs

By telephone

Got a question or a query? Our customer support team will be happy to help.

Choose what you need help with and we'll get you in touch with the right person.

Report a lost/stolen card or PIN

To report your card lost or stolen, call us on:

+44(0)345 600 6000

Lines are open 24 hours a day, 7 days a week Call charges

Forgotten PIN

If you've forgotten your PIN, call us on:

+44(0)3457 213 213

Lines open Monday to Friday 8:00am to 6:00pm, Saturday 9:00am to 12:00pm Call charges

Common queries:

How do I order an additional debit card?

What is a charge card?

Report fraud

If you think you've been a victim of fraud, call us on:

+44(0)3457 213 213

Lines open 24 hours a day, 7 days a week Call charges

Common queries:

How can I better protect from fraud?

Which common threats should I be aware of?

Online banking

For queries about online banking, please call us on:

+44(0)345 601 9938

Lines open Monday to Friday 8:00am to 6:00pm, Saturday 9:00am to 12:00pm Call charges

Common queries:

How do I grant access to online banking?

How do I log into online banking?

Business banking app

For queries about the Business banking app, please call us on:

+44(0)345 601 9938

Lines open Monday to Friday 8:00am to 6:00pm, Saturday 9:00am to 12:00pm Call charges

Common queries:

How do I register for the Business banking app?

International payments

For queries about international payments, please call us on:

+44(0)3457 213 213

Lines open Monday to Friday 8:00am to 6:00pm, Saturday 9:00am to 12:00pm Call charges

Common queries:

How do I enable international payments?

How can I make an international payment?

CHAPS payments

For queries about CHAPS payments, please call us on:

+44(0)345 604 4533

Lines open Monday to Friday 8:00am to 5:00pm Call charges

Common queries:

What is a CHAPS?

How do I send a CHAPS payment?

Business VISA

For queries about Business VISA, please call us on:

+44(0)345 606 6701

Lines open Monday to Friday 8:00am to 6:00pm, Saturday 9:00am to 12:00pm Call charges

Common queries:

How do I view my statement?

General customer enquiries

Business Account Support

For queries about your business account, please call us on:

+44(0)3457 213 213

Lines open Monday to Friday 8:00am to 6:00pm, Saturday 9:00am to 12:00pm Call charges

Commercial Account Support

For queries about your commercial account, please call us on:

+44(0)3457 213 213

Lines open Monday to Friday 8:00am to 6:00pm, Saturday 9:00am to 12:00pm Call charges

Common queries:

How do I order a statement?

How do I close my account?

How do I change a signatory on my account?

Visit us in branch

You can visit any of our branches around the UK, where we'll be happy to answer your questions.

Find a branch

Write to us

You can write to us with any questions or requests you might have.

Please use the following address:

The Co-operative Bank - Business

Business Customer Services

PO Box 250

Skelmersdale

WN8 6WT

Complaints

We know things go wrong sometimes.

Complaints are valuable to us. When you let us know you’re not happy, it helps us put things right for you. It also helps us improve products and services for all of our customers.

Find out how to make a complaint

Not found what you're looking for?

Contact our support team