We’ll email you to let you know when each statement is ready to view online.
We’ll post each statement to you when it’s ready.
You can choose to receive statements weekly, monthly, every 3 months, every 6 months or every 12 months. To do this, you just need to call us or send us a secure message.
We’ll send a statement more frequently than you’ve chosen whenever:
Please note: For joint accounts we only produce one statement.
We send a statement every 12 months. We’ll send a statement more frequently whenever:
We send statements monthly. You can choose your monthly statement date, which is when we’ll either post it to you or let you know it’s ready to view online.
We send a statement once every 12 months, apart from for Britannia Flexible and Offset mortgages, which we send once every 3 months.
Opt in to create less waste, less clutter, and view statements online whenever you like. You’ll be able to see a statement online once we’ve sent you an email to let you know it’s ready to view, and see other paperless statements going back a certain period. Any statements which we’ve sent by post won’t be visible online even if you later opt in to paperless statements.
For current accounts, savings accounts, loans, and ISAs, you can:
For credit cards you can:
For our mortgages, you cannot opt in to paperless statements.
It’s easy to print paperless statements if you have access to a printer. If you're unable to print, you can ask us to post you a copy of a paperless or paper statement.
For current accounts, savings account, loans, ISAs and credit cards:
For mortgages:
Once we’ve sent the copy, you should receive it within 7 Business days. To avoid any delay if you’re requesting copies by secure message, please mention that you agree to the above charges.
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