Moving home
Moving to a new home? You may be able to move your existing mortgage to your new home.
Online banking
Log in to personal online banking
Register for personal online banking
Get guidance registering for online banking
Get support using online banking
Check the status of our online services for personal and business banking.
Apply to switch your deal
Is your existing mortgage deal about to end? Learn more about your options and apply to switch online today. You can also switch over the phone if you’d prefer.
Interest-only mortgage
Have an interest-only mortgage? You can overpay or switch to a repayment mortgage.
Request a redemption statement
Customers can request a redemption statement by completing our request form or by contacting our customer support team.
Create your energy saving plan
Curious about how you could improve your home's energy efficiency? We've partnered with the Energy Saving Trust so you can build an Energy Saving Home Improvement Plan and see tips.
Get a Green Loan exclusive to existing mortgage customers
Thinking of making improvements to your home to help you reduce energy use? If you have a mortgage with us, you could borrow more against your property to make it a reality.
Borrowing more on your mortgage
Looking to fund other large purchases, projects or home improvements? Learn about borrowing more against your property to help cover the costs.
Want to make a change to your mortgage?
If you’d like to make a change, we’re here to help. Get support with things like:
Your home may be repossessed if you do not keep up with repayments on your mortgage.
New deal calculator
See what rate you could get if you want to switch deals, borrow more, or move house.
Overpayment calculator
Check how quickly you could pay off your mortgage, and how much you could save by overpaying.
If you’re worried about making repayments
We know there are many reasons which can affect your ability to pay your mortgage, whether it’s a change of circumstances such as health issues, a major life event or an increase in the cost of living, or higher interest rates.
If you have a mortgage with us, we’re here to help.
Get support with your mortgage
If you’re struggling to pay your mortgage or worried you might struggle in the future, we’ll work hard to support you and treat you fairly. Find out how to contact us, and see how we can help you.
Our commitment to the Mortgage Charter
On 23 June 2023, the Chancellor announced a new Mortgage Charter. Since then, we have signed and agreed to the commitments outlined in the Charter.
Customers can now apply to switch to interest-only for up to 6 months or have their existing mortgage term extended.
Get more support
We understand there’s lot to think about when you have a mortgage. If you still have questions, our help centre could help you find the answers you need. Alternatively, get in touch with us over the phone.
Visit our help centre
Learn more about other mortgage topics, such as transferring your mortgage to another property, mortgage product fee information, and more.
Get support over the phone
You can call us on 08000 288 288 (call charges).
Lines are open 9am to 5pm, Monday to Friday.
When you call us, we’ll be able to help with things like:
- Booking, changing, or cancelling an appointment with a mortgage adviser
- Discussing your mortgage and making changes
- Arranging a mortgage review with one of our mortgage advisers if you’re worried about making repayments.
Not found what you're looking for?
Contact our support team