Useful forms

Get the forms you need to manage your account as well as raise a credit or debit card dispute.

You'll need to use Adobe Acrobat reader or another PDF viewer to open these documents.

Dormant accounts

My lost account website 

Credit or debit card payment disputes

When you haven't received goods or services from a company you've done business with complete the Non receipt of goods or service (PDF)

When you've received goods or services which are, not as described, counterfeit, defective on arrival or damaged complete the Goods not as described (PDF)

When you think that the sale of goods or services has been misrepresented and not in line with the terms and conditions you agreed with before buying the goods or services complete the Mis representation (PDF)

If you've made a payment for goods or services but cancelled within the Visa timescales or if you haven't received a refund for goods or services complete the Refund not received (PDF)

When you send us one of these forms, we need evidence or documentation including any correspondence between you and the company. You should always attempt to resolve the dispute with the merchant before escalating the issue to us. A good example of documentation would be an email, receipt or letter from the company.

We also need to see:

  • the amount of money in the transaction you're disputing
  • the date of the transaction
  • at least the last 4 digits of the card number you used to pay. We might get in touch for more information if it's needed.

All forms and supporting information should be sent either:

Fraud & Disputes
The Co-operative Bank PLC
PO Box 200
WN8 6GH.

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