Set up a Direct Debit

Direct Debits can only be set up by contacting the company or organisation you want to pay directly.

What you'll need
Set up a Direct Debit for a Co-operative Bank credit card
Identifying a Direct Debit on your statement

What you'll need

The company or organisation will set up the Direct Debit instruction on your behalf.

You'll need to give them:

• your name and address
• your account number
• your sort code
• the name of your bank.

Set up a Direct Debit for a Co-operative Bank credit card

Download and complete our credit card Direct Debit mandate form (PDF).

Post your completed form to us at:

The Co-operative Bank
PO Box 4931
Swindon
SN4 4PL

Set up a Direct Debit for a Co-operative Bank mortgage

If you do not currently pay your Co-operative Bank mortgage by Direct Debit, would like to change the bank which your current Direct Debit is claimed from or want to overpay every month, please submit a request via our online form.

Identifying a Direct Debit on your statement

Each Direct Debit has a unique reference code provided by the company or organisation claiming the payment, so they can match it to your customer account.

The recipient on your Direct Debit is the name given to us by the company claiming the Direct Debit. In most cases it will match the name of the company on your agreement.

You might find that the name quoted on a Direct Debit claim is different from the company name. This happens when a Direct Debit scheme is operated by a different company on behalf of the company you're paying.

If you're unsure about any company claiming Direct Debits from you please contact us.

Related pages

Cancel a Direct Debit