Mortgages
Call wait times
We would like to apologise to our mortgage customers who are experiencing longer wait times than usual, we are receiving a very high level of calls at present. We are working hard to answer your calls whilst providing a safe environment for our colleagues. Thank you for bearing with us.
Please only contact us if it is urgent, this will help to protect our services and allow us to support our most vulnerable customers.
Coronavirus support
We know you may be worried about making your mortgage payments due to coronavirus, your peace of mind is our top priority - we’re here to help.
Find out how to get a mortgage holidayExisting customers
Find all the information you need for your Co-operative Bank or Britannia mortgage, whether you are moving home, borrowing more or looking to switch to a better deal.
Getting a new deal
Time to switch your mortgage? Get a quote, find a deal and switch online today.
I want to get a quote
Borrowing more
Do you need additional lending? Find out how to borrow more here.
I want to borrow more
Moving to a new home
Looking to buy a new home? See the rates we could offer you here.
I want to move home
What you can do over the phone
Discuss your mortgage
Book, change or cancel an appointment with a mortgage adviser
Check the progress of your application
What you'll need to apply
When you apply for a mortgage, we’ll need some things from you, such as:
- Details of your names and addresses for the last 3 years
- Details of your current income
- Details about the property
New mortgage customers
Platform
New Co-operative Bank mortgages are available exclusively through our intermediary mortgage brand, Platform. Platform offers a wide range of competitive Residential and Buy to Let mortgages. Platform only works with professional mortgage advisers.
We are unable to take applications from new mortgage customers in a Co-operative Bank branch or over the telephone. If you require general information about choosing a mortgage please see The Money Advice Service website.
The decision to appoint an intermediary to act on your behalf must be made on the basis of your own enquiries and The Co-operative Bank has no responsibility for the advice or assistance provided by the intermediary.
This link provides information on choosing a local adviser and a search tool.
L&C Mortgages
L&C Mortgages is one of many intermediaries that provides mortgage advice. Please be aware there may be other independent mortgage advisers more appropriate for your needs.
L&C Mortgages provide fee free mortgage advice. Their online mortgage finder lets you compare the deals you're eligible for and submit a request for a personalised recommendation, or you can talk to a mortgage adviser over the phone.
This link is provided for convenience only and should not be taken to constitute an endorsement or an approval by The Co-operative Bank of any of the products or services of L&C Mortgages. The Co-operative Bank receives no commission from L&C Mortgages and accepts no responsibility for the accuracy, legality or content of L&C Mortgages website.
Legal & General Home Finance Lifetime Mortgages
Legal & General Home Finance offer award-winning Lifetime Mortgages that could help you pay off your interest only mortgage. One in three people choose Legal & General Home Finance for their lifetime mortgage. This makes them one of the largest lifetime mortgage lenders in the UK.
With Legal & General Home Finance you’re in experienced hands and, with their advice service, you can be confident you’re making fully informed decisions when considering a lifetime mortgage.
A lifetime mortgage is a loan secured against your home.
Interest only mortgage customers
Your home may be repossessed if you do not keep up with repayments on your mortgage
Tools and support
Calculators and tools
Work out stamp duty, calculate a quote for a new deal and get help planning your budget.
Use our calculators and tools
Important information
Tariff of charges
Download Tariff of charges PDF (35KB)General information for regulated mortgages
Download General information for regulated mortgages PDF (210KB)How we use your personal information
Download How we use your personal information PDF (622KB)The Co-operative Bank reserves the right to change or withdraw any of its mortgage deals at any time. All loans are subject to status and valuation.
Important information about our call charges
Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company's access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company's access charge. If you're calling from outside the UK, call charges may vary.
Calls may be monitored or recorded for security and training purposes.
You’re now leaving our website
- Legal & General is an external company to The Co-operative Bank and not part of the same group
- The Co-operative Bank acts as an introducer to Legal & General for Lifetime Mortgages
You’re now leaving our website
But before you go, here's a few things to keep in mind:
- My Local Adviser is an external company to The Co-operative Bank and not part of the same group.
- Any link to My Local Adviser's website is provided for convenience only and should not be taken to constitute an endorsement or an approval by The Co-operative Bank of any of the products or services of My Local Adviser. The Co-operative Bank receives no commission from My Local Adviser and accepts no responsibility for the accuracy, legality or content of My Local Adviser's website.
You’re now leaving our website
But before you go, here's a few things to keep in mind:
- L&C Mortgages is an external company to The Co-operative Bank and not part of the same group.
- Any link to L&C Mortgages website is provided for convenience only and should not be taken to constitute an endorsement or an approval by The Co-operative Bank of any of the products or services of L&C Mortgages. The Co-operative Bank receives no commission from L&C Mortgages and accepts no responsibility for the accuracy, legality or content of L&C Mortgages website.
- Please be aware there may be other independent mortgage advisers more appropriate to your needs, please refer to the find your local mortgage advisor link.
Contact us
If you'd like more help & information, you can:
