Branch banking

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What you can do in a branch
Branch relocation

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Use our branch locator to find your nearest Co-operative Bank.

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What you can do in a branch

Our branch colleagues can help with your everyday banking needs.

You can use our branches to:

• open an account by making a face to face or telephone appointment with one of our Personal Bankers - book your appointment in branch or contact us
• check your balance and recent transactions
• make payments and transfers
• manage standing orders and Direct Debits
• report your card lost or stolen
• order stationery like cheque books and paying-in books
• update your contact details
• pay in cash and cheques
• withdraw cash and banker's cheques (there is a charge for banker's cheques).

We're always looking at ways we can make branch banking easier. Find out about the different accessibility options we provide. This includes hearing induction loops and booking a British Sign Language interpreter to attend a branch appointment with you.

Accessibility services

Branch relocation - bringing some of The Co-operative Bank and Coventry Building Society branches together

In 2025, Coventry Building Society officially completed their purchase of The Co-operative Bank. Since then, we’ve made great progress in bringing our purpose-led organisations together.

In a few UK cities, we have a Co-operative Bank and Coventry Building Society branch operating near to each other. We're therefore proposing to close three of our Co-operative Bank branches and move the full range of services to the nearby Coventry Building Society branch. We’ll also be expanding our service in three towns to serve Coventry Building Society members.

On Friday 11 September 2026, the three Co-operative Bank branches that we are proposing to close are listed below:

• Birmingham
• Leicester
• Wolverhampton

Following this decision, from Monday 14 September 2026 you’ll be able to manage your Co-operative Bank accounts and access our full range of services at a Coventry Building Society, located just a short distance from the current branch:

Good news, the Coventry Building Society branches listed below will offer customers extended and improved opening hours, 6 days a week.

• Birmingham Coventry Building Society - 15 Corporation Street, Birmingham, B2 4LP. Open 10am to 3pm Monday to Friday and 9am to 12pm Saturday.
• Leicester Coventry Building Society - 5 Humberstone Gate, Leicester, LE1 1WA. Open 9am to 4pm Monday, Tuesday, Thursday and Friday, 9:30am to 4pm Wednesday and 9am to 12pm Saturday.
• Wolverhampton Coventry Building Society - 5 Wulfrun Square, Wolverhampton, WV1 3HF. Open 10am to 3pm Monday to Friday and 9am to 12pm Saturday.

We look forward to welcoming you at the branch soon. More information can be found using our branch locator.

To help you understand why we’re proposing to relocate your branch, we’ve created Branch Impact Assessments for the changes that are due to take effect in September 2026.

You can also read about different ways that you can still get help and support even when your branch has relocated, in our table of banking services (PDF).

Impact Assessment Part 1

Part 1 lets you know how and why we made this decision. We publish this when we first tell customers and other key people about the planned changes.

The document also outlines:

• the opening hours for the Coventry Building Society branch
• an estimate of time to travel to the Coventry Building Society branch
• further information on the activities that you can complete at a Post Office
• how to identify the location of alterative Post Offices or ATMs which may be easier to access.

Impact Assessment Part 2

Part 2 summarises customer feedback and outlines who we notified and what they told us. It’s available three weeks before any changes are put in place.

Each document also confirms whether we’ll go ahead with the proposed changes, based on feedback.

LINK Access to Cash Assessments

LINK have also completed a Cash Access Assessment for the towns where we are relocating branches. This shows the free cash access services in that area. If the assessment identifies a shortage, it will also include recommendations for new services. These assessments have been published and copies for each branch can be found below.

Members of the local community and representative organisations can appeal the result of LINK’s assessment within 28 days of publication, if new information is provided that they didn’t know about, or mistakes are identified in their initial decision that could change the result.

You can appeal by completing the online form located next to the published assessment on the LINK website, email accesstocash@link.co.uk or write to LINK Scheme LTD (Cash Access Request), Central House, Otley Road, Harrogate, HG3 1UF.

Our assessments