Branch banking
What you can do in a branch
Our branch colleagues can help with your everyday banking needs.
You can use our branches to:
- open an account by making a face to face or telephone appointment with one of our Personal Bankers - book your appointment in branch or contact us
- check your balance and recent transactions
- make payments and transfers
- manage standing orders and Direct Debits
- report your card lost or stolen
- order stationery like cheque books and paying-in books
- update your contact details
- pay in cash and cheques
- withdraw cash and bankers cheques (there is a charge for bankers cheques).
We're always looking at ways we can make branch banking easier. Find out about the different accessibility options we provide. This includes hearing induction loops and booking a British Sign Language interpreter to attend a branch appointment with you.
Branch closures
Permanent branch closures
The branch closures, which were completed on the 1 December 2020, were selected using careful analysis of footfall over a 12-month period (January-December 2019) prior to the start of lockdown. The Bank is committed to continuing to provide the high quality service that we know is important to our customers. We wrote to affected customers to provide information about the alternative options available to them, including Post Office counter services, telephone, online and mobile banking.
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