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Whether you need help with a complex situation and would value face to face support, are going through an important life event, wish to open an account or simply pay in cash or cheques, our branch teams are here to help.
While these aren’t the only ways to bank, our digital-first, human-always approach means you'll always have access to help in the way that works best for you.
Important notice for Birmingham, Leicester and Wolverhampton customers.
Our branch colleagues can help with your everyday banking needs, as well as support with specific or complex queries.
Opening a savings or current bank account
Withdraw cash or a banker’s cheque (cheques incur fees)
Order stationery such as cheque books or paying-in books
Registering a bereavement or Power of Attorney
You’re welcome to visit our branch without an appointment and we’ll do our very best to accommodate you. At busy times, we may not be able to see you immediately, but we’ll inform you when we can. All of our branches also offer the option of a video appointment which often means we can see you at a time that suits.
Bank on your terms and skip the queue to manage your money instantly. For anything else, you can visit us in branch.
Everyday banking in your pocket. You can:
Take control of your finances online. You can:
Review the services available in branch, online, telephone and Post Office® so you can choose your preferred way to bank. An overview of table of banking services (PDF).
We're updating our branches
In 2026, we’ll be giving our branches a refresh. This means some of our branches will close for a short period. You can find details of temporary closures by region.
You’re welcome to turn up to any of our branches, but we cannot guarantee one of our colleagues will be free to assist you.
We recommend booking an appointment for in-person help in a branch, and to organise a telephone or video call. This means you can schedule it at a time that's convenient for you, giving you more flexibility to bank the way that suits you.
To book, call us on:
Lines are open Monday to Friday, 8am to 6pm, and Saturday and Sunday, 9am to 5pm. Call charges apply.
Appointments are available to anyone and are ideal for:
We want our branches to be accessible to everyone, here are some ways we can make your visit easier. When booking an appointment, please let us know of any support you require and the branch can be ready for you upon your arrival.
All of our branches are wheelchair accessible and have hearing and visual support. We can offer:
We know many people and businesses still need cash. That’s why the Financial Conduct Authority (FCA) has made rules to help protect your access to it. Learn more about access to cash.
Personal or business current account holders can use the Post Office® or telephone banking to complete a number of banking services.
You can use self-service telephone banking to check your balance or transactions, transfer between your Co-operative Bank accounts, and pay your Co-operative credit card.
If you cannot get to a branch, you can withdraw money or pay in cash or cheques at a Post Office.
In 2025, Coventry Building Society officially completed their purchase of The Co-operative Bank. Since then, we’ve made great progress in bringing our purpose-led organisations together.
In a few UK cities, we have a Co-operative Bank and Coventry Building Society branch operating near to each other. We're therefore proposing to close three of our Co-operative Bank branches and move the full range of services to the nearby Coventry Building Society branch. We’ll also be expanding our service in three towns to serve Coventry Building Society members.
On Friday 11 September 2026, the three Co-operative Bank branches that we are proposing to close are listed below:
Following this decision, from Monday 14 September 2026 you’ll be able to manage your Co-operative Bank accounts and access our full range of services at a Coventry Building Society, located just a short distance from the current branch:
The good news is, the Coventry Building Society branches listed below will offer customers extended and improved opening hours, 6 days a week.
We look forward to welcoming you at the branch soon. More information can be found using our branch locator.
To help you understand why we’re proposing to relocate your branch, we’ve created Branch Impact Assessments for the changes that are due to take effect in September 2026.
You can also read about different ways that you can still get help and support even when your branch has relocated, in our table of banking services (PDF).
Part 1 lets you know how and why we made this decision. We publish this when we first tell customers and other key people about the planned changes.
The document also outlines:
Part 2 summarises customer feedback and outlines who we notified and what they told us. It’s available two weeks before any changes are put in place.
Each document also confirms whether we’ll go ahead with the proposed changes, based on feedback.
LINK have also completed a Cash Access Assessment for the towns where we are relocating branches. This shows the free cash access services in that area. If the assessment identifies a shortage, it will also include recommendations for new services. These assessments have been published and copies for each branch can be found below.
Members of the local community and representative organisations can appeal the result of LINK’s assessment within 28 days of publication, if new information is provided that they didn’t know about, or mistakes are identified in their initial decision that could change the result.
You can appeal by completing the online form located next to the published assessment on the LINK website, email accesstocash@link.co.uk or write to LINK Scheme LTD (Cash Access Request), Central House, Otley Road, Harrogate, HG3 1UF.
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