It’s easy to lose track of free trials, or to accidentally sign up for a service without realising you’ll automatically be charged later on. These subscriptions usually involve a recurring card payment, which lets a company regularly charge your debit or credit card until you cancel. You can cancel a payment up until the working day before it’s due to leave your account.
On this page we explain how to:
Cancel your subscription through the seller – they may also refund you
You can read more about what to do if you’ve already cancelled your recurring payment but you’re looking to dispute your previous payments.
You should be able to find a relevant section on their app or website for cancelling your subscription – usually under ‘Membership’, ‘Subscription’ or ‘Manage your account’. Many require you to do this on their website rather than in their app.
You can follow the links below to find instructions on how to cancel the most common subscriptions:
If you can’t find where to cancel on the seller’s app or website, you can call, email or live chat with them to cancel your subscription. You should be able to find the contact details to do this on their website or app under ‘Contact us’.
Phone and internet companies, Apple, Google and Amazon all offer subscription bundles. You can sign up through them for services like TV, music and magazines.
These subscriptions usually involve a recurring card payment, which lets a company regularly charge your debit or credit card until you cancel. You can cancel a payment up until the working day before it’s due to leave your account.
If you can’t cancel with the seller, you can cancel the recurring payment directly with us.
When you contact us, please tell us:
What payment you'd like to stop and the name of the seller
The date the most recent payment left your account
If you've previously tried to cancel the payment.
You can cancel a recurring card payment by sending us a secure message in online banking. Log in to online banking.
We aim to process your message in 5 working days, then we’ll cancel your payment overnight. You’ll need to contact the seller if you want any refunds of past payments.
To send us a secure message, log in to online banking then:
Select help and support from the menu on the left.
Scroll down and under Contact our support team, select Send us a secure message and view your existing messages.
Select Send a message.
On the Send a secure message page, select the relevant account from the first drop-down menu. Under Subject, select either Query a payment for your debit card or Query a payment for your credit card, depending on which card you used.
Enter your message in the field and click Send.
We aim to respond within 5 business days. You can read our helpful guides if you’re struggling to log in or use online banking.
If you still get charged after we’ve confirmed that we’ve cancelled the recurring payment, please contact us and we’ll reimburse you.
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