Useful forms

Get the forms you need to manage your account. You can also get help if you want to query a debit or credit card payment.

You'll need to use Adobe Acrobat reader or another PDF viewer to open any PDF documents.

Account management

Transfer from sole account to joint account
Transfer from joint account to sole account
Transfer of account ownership form (PDF)
Credit redirection notification (PDF)
Authority to add third party mandate (PDF)

Find out more about joint accounts, including the impact and responsibilities of each account holder.

Mortgage account management

Request third party authority on your mortgage account.

Third party authority

Credit card management

Additional credit card holder request (PDF)
Credit card Direct Debit mandate (PDF)

Dormant accounts

My Lost Account website

Question a transaction

If you disagree with a payment on your account, there are a few different options you can take, depending on whether you think it’s fraudulent or genuine.

Get help with a transaction

Report tax resident status
Subject Access Request
Request statement of interest

Visit a branch

Call us

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