Supporting the needs of all our customers

If you have a current account with us, this table shows the key ways of supporting you when you need us.

How we can help you if you are experiencing money worries

Dealing with the unexpected

  • our Financial Support team can help and support you with any money worries
  • we'll work with you to assess your financial situation and, where needed, look at suitable repayment options for you.

More information on how to get financial support

Additional help and support

  • if you need additional help and support, we can provide details of where you can obtain free impartial debt advice
  • we can arrange for Citizens Advice to contact you at a time that is convenient and offer support on a range of issues.

More information on how to get financial support

    How we can help you deal with a major life event

    Contacting us

    • send us a secure message
    • call us or visit us in branch.

    Contact us

    Specialist support

    • if you've been a victim of fraud or want more information on how to protect yourself against fraud, we have help on our website as well as a specialist team you can contact
    • our Financial Support team are here to help and support you if you are dealing with money issues.

    Information about security and fraud

    More information on how to get financial support

    Bereavement

    • key information on what to do when someone passes away and an interactive guide to tell you how and what you'll need to do and provide to us is available on our website.

    What to do when somebody dies

    Other life events

    • if you or anyone you know is experiencing domestic or economic abuse, contact us and our Financial Support team can provide support
    • if you need someone to help manage your account, there are options available dependent on your situation, including Power of Attorney. You can also authorise someone to help you manage your account(s) with a third party mandate
    • if events in your life are causing money worries, such as a bereavement, divorce or illness contact us and we can offer support from our specialist team.

    Help and support for someone experiencing economic abuse 

    More information about Power of Attorney

    More information on how to get financial support

        How we can help you manage your day-to-day money better

        Helping you understand your money

        • online and mobile banking can help you keep up to date with your account so you can understand what's going in and out
        • our FAQs contain answers to common queries you may have.

        Current account FAQs

        Savings account FAQs

        Mortgage FAQs

        Insurance FAQs

        You can also find other ways to bank with us

        Helping you develop your financial skills

        • book an appointment in branch to discuss your overall financial needs and how we can help you keep on top of your day-to-day banking.

        Find a Co-operative Bank branch

        Support you may find useful if you have a disability or a physical or mental health condition

        Accessing cash

        • you can withdraw money at one of our branches
        • you can use any LINK ATM cash machine to withdraw money from your account by using your debit card. You can contact us if you would like to increase your daily withdrawal limit
        • you can withdraw at your local Post Office®.

        Using your account

        • we provide templates to help complete cheques and signature stamps for consistent signatures
        • we can provide Chip and Signature cards to help if you have difficulties entering or remembering numbers.

        How the Co-operative Bank is accessible

        Accessing information

        • we promote equal access to The Co-operative Bank's website for all users and potential users
        • we can send your correspondence in different formats, e.g. large print or braille

        How the Co-operative Bank is accessible

        Allowing someone else to help you use your account

        • you can authorise someone to help you manage your account(s) with a third party mandate
        • we have an interactive guide on our website regarding other types of third party authorisation, e.g. Power of Attorney/Court of Protection
        • you can ask a trusted friend or relative to accompany you if you need help when attending a branch appointment.

        More information about Power of Attorney

        Ways to interact with us

        • there are a number of ways to contact us, including, sending a secure message, calling our UK-based call centres, or by visiting one of our branches
        • we have installed hearing induction loops in our branches to assist the hearing impaired
        • we can receive and make calls via Text Relay.

        Contact us

          The requirement to publish the Financial Conduct Authority service quality information for personal current accounts can be found on our personal current account service quality information page.

          The requirement to publish the Competition and Markets Authority independent service quality survey results for personal current accounts can be found on our personal current account service quality results page.

          Not found what you're looking for?

          Contact our support team