Power of attorney

Set up a power of attorney
Apply for a Court of Protection
Register a power of attorney with us
Register a Court of Protection with us

A power of attorney is a legal document that lets you appoint one or more people (known as 'attorneys') to manage your bank account if you become unable to do so.

Once legally appointed, an attorney will have access to view and manage your existing accounts. This will include being able to:

  • view balances
  • pay bills
  • withdraw cash
  • make transfers
  • register for telephone banking
  • apply for accounts.

Set up a power of attorney

You can only set up a power of attorney whilst the account holder has mental capacity - this means they are able to make their own decisions.

Set up a power of attorney in England or Wales
Set up a power of attorney in Scotland
Set up a power of attorney in Northern Ireland

If you've already got power of attorney in place, let us know and we'll register the attorney on your account.

Court of Protection

A person may lack mental capacity because of a problem with the way their brain functions and they are unable to make their own decisions, for example:

  • a serious brain injury
  • an illness, such as dementia
  • severe learning disabilities.

You can apply to become someone's deputy if they lack mental capacity. As a deputy you'll be authorised by the Court of Protection to make decisions on their behalf.

Apply to be a court of protection deputy

If you've already got a Court of Protection in place, let us know and we'll register you as a deputy on the account.

Register a power of attorney or Court of Protection with us

You'll need to gather the following documents and either post them to us or book an appointment in branch.

Power of attorney or Court of Protection document

You can send the original or certified copy. If sending a copy, make sure the document is certified on every page.

How to certify a copy of your power of attorney or Court of Protection

Fill in the power of attorney and Court of Protection form

The power of attorney and Court of Protection registration form tells us all the information we need to register the attorney or deputy and process their access to your bank account.

Power of attorney and Court of Protection registration form (PDF)

Proof of identity and address for your attorney or deputy

We need to confirm the identity of your attorney or deputy with both proof of ID and proof of address. These should be two separate documents - you can use either originals or certified copies.

Acceptable proof of identity documents
How to certify a copy of your documents

Book an appointment in branch

You can book an appointment to bring all the documents above into a Co-operative Bank branch. We should be able to process the simple cases on the same day.

Here are the numbers you'll need to book an appointment.

Branch appointments for Co-operative Bank or smile accounts:

Call 03457 212 212 call charges

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday.

Branch appointments for Britannia accounts

Call +44 (0)800 132 304 call charges

Available Monday to Friday, 8am to 8pm, Saturdays 9am to 12pm.

Post your documents to us

You can post the documents to us, instead of coming into a branch. Once we've received your documents, we'll aim to scan and post them back to you by recorded delivery within the same day.

If possible, use a trackable delivery service. These are important documents that can be difficult and time-consuming to replace.

Post your documents to:

Power of attorney team
The Co-operative Bank
PO Box 200
Delf House
Skelmersdale
WN8 6YS

What happens when we receive these documents

Once we receive all of the completed documents, we'll begin to register the power of attorney or Court of Protection. This will take up to 10 working days.

If appropriate, we may call the account holder and the attorney or deputy to confirm they have been registered. We'll send confirmation of the registration in writing to the account holder, attorney or deputy.

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Contact our support team