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Mortgages

Call wait times

We would like to apologise to our mortgage customers who are experiencing longer wait times than usual, we are receiving a very high level of calls at present. We are working hard to answer your calls whilst providing a safe environment for our colleagues. Thank you for bearing with us.

Please only contact us if it is urgent, this will help to protect our services and allow us to support our most vulnerable customers. 

Coronavirus support

We know you may be worried about making your mortgage payments due to coronavirus, your peace of mind is our top priority - we’re here to help.

Find out how to get a mortgage holiday

New customers

Thinking about buying your first home? Looking at moving up the property ladder? Or coming to the end of your deal and looking to move your mortgage? We're now offering customers the opportunity to apply for a Co-operative Bank Mortgage.

Existing customers

Find all the information you need for your Co-operative Bank or Britannia mortgage, whether you are moving home, borrowing more or looking to switch to a better deal.


What you can do over the phone

Discuss your mortgage

Book, change or cancel an appointment with a mortgage adviser

Check the progress of your application

What you'll need to apply

When you apply for a mortgage, we’ll need some things from you, such as:

  • Details of your names and addresses for the last 3 years
  • Details of your current income
  • Details about the property

Interest only mortgage customers

Learn what you can do with your interest only mortgage, like overpaying and switching to repayment.



Your home may be repossessed if you do not keep up with repayments on your mortgage

The Co-operative Bank reserves the right to change or withdraw any of its mortgage deals at any time. All loans are subject to status and valuation.