Call wait times
We would like to apologise to our mortgage customers who are experiencing longer wait times than usual, we are receiving a very high level of calls at present. We are working hard to answer your calls whilst providing a safe environment for our colleagues. Thank you for bearing with us.
Please only contact us if it is urgent, this will help to protect our services and allow us to support our most vulnerable customers.
We know you may be worried about making your mortgage payments due to coronavirus, your peace of mind is our top priority - we’re here to help.Find out how to get a mortgage holiday
Find all the information you need for your Co-operative Bank or Britannia mortgage, whether you are moving home, borrowing more or looking to switch to a better deal.
Discuss your mortgage
Book, change or cancel an appointment with a mortgage adviser
Check the progress of your application
When you apply for a mortgage, we’ll need some things from you, such as:
Your home may be repossessed if you do not keep up with repayments on your mortgage
General information for regulated mortgagesDownload General information for regulated mortgages PDF (210KB)
The Co-operative Bank reserves the right to change or withdraw any of its mortgage deals at any time. All loans are subject to status and valuation.
Calls to 0800 and 0808 numbers are free from landlines and mobiles. Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company's access charge. Calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company's access charge. If you're calling from outside the UK, call charges may vary.
Calls may be monitored or recorded for security and training purposes.