Check the status of our services
On this page you can check the status of our services for personal banking and business banking.
We’ll always work hard to make sure you have the most up-to-date information on how our services are running. We'll let you know when to expect planned maintenance and keep you informed during unexpected outages, to cause the least disruption to your day as possible.
This page was most recently updated on 23/04/2025 at 22:45.
Personal banking
Visit our personal banking homepage
There is upcoming planned maintenance to some of our services
We're making some changes to improve your experience and keep our services secure. There is upcoming planned maintenance on our mobile app and online banking services from 22:00 on Friday 25 April until the early hours of Saturday 26 April.
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Online banking
This service is working currently, but we have some upcoming planned maintenance.
Using online banking
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Mobile banking
This service is working currently, but we have some upcoming planned maintenance.
Using our mobile app
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Telephone banking
This service is working.
Last week we answered calls in an average of 2 minutes and 17 seconds.
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Branch banking
This service is working.
Find a branch
Business Banking
Visit our business banking homepage
There is no planned maintenance scheduled
If you're experiencing an issue with accessing one of our services and have not received any communication from us as to why, you can:
- Find our latest service updates on our Facebook and Twitter pages.
- Find other ways to contact us for business banking.
Need to let us know about an outage? Report an issue.
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Business online banking
This service is working.
Using business online banking
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Business telephone banking
This service is working.
Last week we answered calls in an average of 3 minutes and 49 seconds.
Registering and using telephone banking
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Business banking app
This service is working.
Using our business banking app
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The Co-operative Bank Business Help app
This service is working.
Support with our help app
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Financial Director
This service is working.
Using Financial Director
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Branch banking
This service is working.
Find a branch
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Report an issue
If you’re experiencing a problem with one of our services, or have noticed an issue that’s affecting your experience, please send us a message on Facebook or Twitter.
Not on social media?
For personal banking call us on 03457 212 212. Lines are open 8am to 6pm, Monday to Friday and 9am to 5pm, Saturday and Sunday (call charges apply).
For business banking call us on 03457 213 213. Lines are open 8am to 6pm, Monday to Friday and 9am to 12pm on Saturday (call charges apply).
Information about maintenance and outages
Planned maintenance
To give you the best customer experience possible, we sometimes need to carry out work on our systems to make improvements. As well as keeping all of our services safe and secure. During these periods we try to minimise the impact on our customers by:
- Carrying out maintenance at times that will cause the least disruption, like weekends or the early hours of the morning
- Letting you know in advance so that you can make any payments or transfers beforehand
- Letting you know when we aim to have work completed, so you can access the improved service as soon as possible.
Unplanned outages
If any of our services become suddenly unavailable, we’d like to apologise for any inconvenience caused. This can happen for a number of technical reasons, but rest assured we always work hard to get any issues resolved as quickly as possible.
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Can't find what you're looking for?
For more help and support options, visit our personal banking help centre or business banking help centre.
Not found what you're looking for?
Contact our support team