If you've been asked to download software onto your device before checking your online banking, STOP! It's a scam. Please also remember, never tell anyone your token codes, not even us. If you're concerned that you may have been targeted by fraudsters please contact us on +44(0)3457 213 213 Call charges
Your eligible deposits held by a UK establishment of The Co-operative Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: The Co-operative Bank, Britannia and smile. Any total deposits you hold above the limit between these brands are unlikely to be covered.
FD Online provides all the advantages of our Business Online Banking service, plus the added benefits of:
FD Online also has the advantage of administration users - dedicated individuals who will set up access and preferences for other users.
For information on using the administration options and you're an existing administration user not yet using the new FD Online service, please take a look at our admin user guide:
If you're a new FD Online administration user or you've recently been migrated to our new FD Online service, please take a look at our new admin user guide:
To request an application form, please email firstname.lastname@example.org. Please review the FD Online tariff to view the charges for the service.
For help on how to use our new FD online, you can view demo videos about how to manage your account online. This includes:
For additional help, please refer to the most frequently asked questions and FD Online user guide below.
Open banking allows you to easily and securely share your financial data, including your transaction history and spending behaviour with regulated third-party providers. It also allows you to give permission to a regulated third-party provider to initiate payments from your account on your behalf.
Third-party providers cannot, under any circumstances, gain access to your account unless you have given them explicit consent to do so.
If you're concerned about how coronavirus might impact your business and you require any advice or guidance, we're here to support you.
We know online security is important to our customers. To find out more about protecting your information online.
We're changing how you make payments with your card online. You'll need to check and, if required, update the mobile number we hold for you.
Not found what you're looking for?
Contact our support team