Financial Director Online

An online banking service that manages complex payment needs and offers a range of flexible and optional extras.

Log in to Financial Director Online

What is Financial Director Online?

Our online banking platform for commercial customers allows large-scale businesses to manage their complex payment needs easily. Whether you require bulk BACS or varied levels of access by your financial administrators, we can tailor something that is bespoke to your business needs.

Financial Director Online Commercial business banking platform

Personalise the service based on your organisational needs


Link several companies to one profile and see all accounts in one place

Dedicated helpdesk

Dedicated helpdesk contacted via email or secure message

Features and benefits

Why use Financial Director Online?

It is a digital banking service designed for easy handling of large transactions and volume of payments on one platform. You can use it with one or multiple businesses so all of your accounts are viewable in one place in real time. And, you can arrange for customisable users and access levels.

Key features

  • Import

    Import payment files using standard template formats

  • Limts

    Multi payment limit profiles up to £20m daily

  • Control

    Access for non-signatory users

  • Bulk BACs

    Make automated payments and collections

  • Approval

    Create custom payment approvals

  • Administrator

    Controls user access and authority levels

Ready to apply?

Please check the pricing structure below and review the important documents before you continue to the application form.

Monthly service fees

There is a monthly service fee dependant on how many users you register on the platform.

Number of users
Charger per user
Minimum monthly charge
Number of users Low (up to 3)
Charger per user £12
Minimum monthly charge £30
Number of users Mid (4-7)
Charger per user £8
Minimum monthly charge £50
Number of users High (8+)
Charger per user £5
Minimum monthly charge £75

Certain payment types attract additional fees, which is not unique to the Financial Director Online service. Please view the full tariff of fees for all costs.

  • If any of our services are down, or something changes with your account, we’ll always let you know

  • Security when you bank online

    We take a range of measures to keep you and your money safe when you bank online. For more information on what the common fraud threats are, or how you can secure your devices, explore our fraud and security guidance.

    Read more on fraud and security

Apply for Financial Director Online

Before you apply

If you feel this is suitable for you and your business, please check the important information and documents below before you begin the application process.

Before filling in the application form, please have to hand the following information:

  • your organisation's details
  • service requirements, e.g., CHAPS and BACS
  • account details for where the charges will be debited
  • account numbers and sort codes for your business accounts
  • personal details of all users of the service.

If you need support or further information on the FD Online service or application process, please contact the Digital Business Banking team via email at

Get started with Financial Director Online

There is a short application form required to apply for this service, but it only takes a few minutes to get started.

Once you’ve filled out the form, scan it and email it to

Application timeline

  • Within 3 business days


    Applications are generally processed in one to three business days of receipt.

  • Within 10 business days

    Set up

    We set up your system and personalisation and send your security token, delivery in five to ten days.

Already have Financial Director Online and need help?

  • Visit our help and support hub

    Please visit our help and support hub to find guides, troubleshooting and answers to common queries.

    Help and support hub

If you need support or further information on the FD Online service or application process, please contact the Digital Business Banking team via email at

You can also contact a Relationship Manager if you are a large enterprise that may qualify for this additional service or are interested in our commercial service and product offerings.

For general online banking enquires or account servicing queries, you can phone Business Account Support on 03457 213 213

Call charges apply.

You can add another person to your online banking account at any time.

If you use our Financial Director Online service

You can contact us when you are logged into your online banking account through the secure message function.

If you are a Business Online Banking customer

Please call Business Account Support for help arranging it.

03457 213 213

Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12pm.

Call charges apply.

Financial Services Compensation Scheme

Your eligible deposits held by a UK establishment of The Co-operative Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: The Co-operative Bank, Britannia and smile. Any total deposits you hold above the limit between these brands are unlikely to be covered.

Please read further information on the FSCS scheme here or visit their website.