Business Banking App
Our app has been designed to make banking on the go quick, simple and secure. Manage your finances wherever you are in just a few clicks.
You are eligible to use this service if you:
- are already using Business Online Banking
- have a business current account, but no more than 12 for that business
- do not have anyone set up as an approver of changes, like approval of payments.
If you are not registered for online banking already, then follow the Business Online Banking registration process now.
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The Business Banking App is not available for Financial Director Online customers yet.
Secure log in using your biometrics on selected devices.
All account users can have their own secure app access.
Pay your existing payees in just a few taps.
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Log in securely
Log in using biometrics depending on your device
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Multiple businesses
Link up to 5 if they've no more than 12 current or savings accounts each
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Full balance overview
View available balances across all your linked accounts
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Transaction information
Browse up to 30 days up to a maximum 3,000 entries
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Give us your feedback
Complete the in-app survey to help shape our app features
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Dark mode
Set the app’s look and feel to the way you like it in profile
Ready to get started?
Check you meet the eligibility and have accepted the terms and conditions in Business Online Banking.
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How we keep your mobile banking secure
We’re committed to making your mobile banking experience as safe and secure as possible by:
- Using a range of fraud detection systems to regularly monitor your accounts for suspicious activity
- Protecting you through our fraud guarantee in the unlikely event you fall victim to fraud
Register your Business Banking App
If you are already registered for Business Online Banking and have set up your HID Approve app; or have an activated physical token, you are ready to get started with mobile banking.
Why is the screen reader adding "edit box. Zero pounds" after the amount when I make a payment or transfer money between my accounts?
Unfortunately, our Business Banking App is currently experiencing issues with screen readers on Android devices. When making a payment to an existing payee or transferring money between your accounts, the desired amount will be read out followed by "edit box, zero pounds." The correct amount will be sent, so please ignore the zero pounds message and continue with the payment.
Why do I need to update my operating system to be compatible and how do I do it?
Apple users
You’ll need iOS 15 and above.
Apple iOS
Go to:
- Settings
- General
- Software Updates
If there's an update available, you should have the option to either 'Install Now' or Download and Install'.
Troubleshooting for Apple users
If your device is not
- able to update its operating system, you can check whether your device is compatible with the iOS 15.
- compatible, and you wish to continue using the app, please use a device which is compatible with iOS 15.
- able to update, but is compatible, you can contact Apple Support for guidance.
Android users
You will need version 7 and above.
Tip: For ease, turn on your device’s automatic update feature in ‘Settings’.
If you need to update your OS, follow the instructions below.
Android
Go to:
- Settings
- System
- System Update
If there's an update available, follow the instructions on the screen.
You will still be able to manage your account even if your device cannot be updated or there are no updates available by contacting Business Account Support on 03457 213 213, Monday to Friday 8am to 6pm and Saturday 9am to 12pm. Call charges apply.
Which existing payees will I be able to see in the Business Banking App?
You'll be able to see any payees you've set up in online banking. If you've only ever paid the payee via our contact centre, this won't be available in the Business banking app.
What should I do if I have lost or changed my phone?
If you have lost your phone, contact your mobile network provider immediately so they can disable your phone. Nobody will be able to login to your Business banking app without your passcode, fingerprint or face recognition.
If you change your phone, you will need to re-download the Business banking app from your app store and follow the instructions on the screen.
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Need more help?
Help with payments
Find guidance on failed payments, payment limits and more.
Help with balance and transactions
Read more on your balance and transaction information in the app.