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Personal Business

Lost, stolen or damaged card

Report your card lost or stolen
What happens next?
Replace a damaged or faulty card

Report your card lost or stolen

Please call us immediately on 0345 600 6000. Lines are open 24 hours a day, 7 days a week. Call charges

Once you have reported your card lost or stolen it can't be used with Apple Pay, Google Pay or Samsung Wallet.

What happens next?

A new card should be with you within 3 to 5 working days.

A new PIN should be with you within 6 to 8 working days.

Your Apple/Google/Samsung Wallet will be updated with a new card the next working day.

Replace a damaged or faulty card

If your card has been damaged or faulty, you can order a replacement by following the steps below:

  • Log in to online banking
  • Select the relevant account
  • Select 'Manage card' then 'Order replacement card
  • Your replacement card should be with you within 3-5 working days.

Please check that your address is correct before ordering a replacement card. Please destroy your old card by cutting it in half when your new one arrives.

If you're not registered for online banking, you can contact us to order a replacement card.

Related pages

Contactless
PIN support
ATM cash machines

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