ATM withdrawal limits
You can withdraw up to £250 per day.
This can be increased up to £500 in £10 increments for all debit card holders (excluding Cashminder and student accounts) by contacting us.
What to do if the ATM does not dispense your money
If you have available funds for the amount you want to withdraw but the ATM has not dispensed the money, you need to contact us the next working day to see if the funds have been debited from your account.
If the funds have been debited and you did not receive the money, we can submit an ATM claim on your behalf.
If the ATM was not at a bank, we will need to know the ATM operator, location of the ATM, amount requested, amount actually dispensed and the date and time of the attempted transaction.
We're only able to raise a claim after two working days of you notifying us. This is because some ATM transactions can take an extra day to appear on your accounts, so your balance may correct itself within that time.
Once your claim has been raised, we will investigate the claim and either credit your account or contact you.
What to do if the ATM swallows your card
If the ATM has swallowed your card, please contact us immediately. This is so we can discuss the arrangements for accessing cash and issue a new card to you.
Can I get my card back?
If your card is retained by an ATM, the staff at that location are unable to return it to you. The operator of the ATM is required to securely destroy any cards retained by an ATM at our request.
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